Once again I am excited to have Kim Turner, LLC. as a sponsor but this time for the National NENA conference as well as for the month of June. To learn more about Kim Turner, LLC. please read below and follow their links on social media.
Kim Turner, LLC. –
Our mission is to provide immersive, relevant training and consulting for the next generation of public safety 911 professionals and organizations.
Gone are the days of mind-numbing Power Point® slideshows with no student participation and endless war stories. Our instructors and consultants are current industry leaders and practitioners who are results-driven. We integrate proven adult learning methodologies, critical thinking, and thoughtful questioning to create rich learning environments where our students thrive in their training and development.
Our goal is for you to thrive in the classroom to better support you as a positive change agent in your organization and we accomplish this by challenging your critical thinking skills in a respectful and rewarding way. We work with the most renowned agencies in the country, small one-seat operations, and every size between. Our training is appropriate for dispatch, professional and sworn staff.
For more information –
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By Ricardo — 5 years ago
Guest Blog Post by Samantha, Dispatch Supervisor at Fenton PD, MI.
When I first started dispatching I had no idea what I was getting into. I had no idea the array of emotions and tasks I would face, the tribulations and triumphs, the joy and the sorrow. I never knew I was getting on the biggest roller coaster of all. I soon figured it out though. I learned to hate the lows; negative coworkers, bad morale, citizens taking their bad day out on me and the days where you just don’t feel cut out for the job. But oh how I love the highs; the adrenaline of working a good storm, a chase or a structure fire, a thank you from a stranger or being acknowledged for a job well done.
Unfortunately the job takes a toll on all of us, both physically and emotionally. For myself, the physical is more frustrating. With two kids under the age of 5 my life outside of work can be hectic. Throw in my husband’s busy schedule and goodbye gym time, hello 15 extra pounds! I started doing lunges and squats at my desk in a last ditch effort to do SOMETHING.
Then something amazing happened. Kelly Rasmussen, CEO of Success Communications Inc. said they needed speakers for a new conference, a conference that would be all about 911 dispatchers. 9114911. Anyone who has met Kelly or Michelle or taken a Success class knows that when it comes to motivating they’re the best in the business. I decided to take my newfound curiosity and pitch it to them. I offered to talk about the negative side effects of a sedentary lifestyle. Imagine my surprise when Kelly emailed to tell me she loved the idea and wanted me to speak at the first motivational conference dedicated to 911! I started to anxiously compile information for my presentation and what I found FLOORED me. I knew my diet included way too much fast food and pop and way too little exercise but I had no idea that one of the most detrimental things I was doing was something else entirely. I was sitting. All. Day. Long. I read studies and health journals and health blogs. Did you know that sitting too much could increase your risk for diabetes, heart disease and depression? Did you know that it could shorten your life? We’re supposed to be saving lives not shortening our own! According to one study the average American sits 6-8 hours a day. The average dispatcher (according to a small study I conducted) sits more than 10 hours per day. If the average American cuts that time in half they can add 2 years to their life. TWO YEARS! Imagine what dispatchers could add if we got up and off our butts!
Luckily for us this is so easy to fix. STAND UP! 80% of the dispatchers I surveyed have stand up consoles in their center. Standing up with minimal movement burns 2 ½ times more calories than sitting and helps fight the risks associated with sitting. For those who want to kick it up a notch, the answer is just as simple. There are tons of stretches and exercises you can do right at your desk (calf raises, squats and lunges to name a few.) Google, Pinterest and even YouTube are your best friends. Search “work exercises” or “stretches at your desk,” print some out and challenge your coworkers. Don’t just sit there, get up and keep taking the calls! We’re a group of people far too awesome to let sitting take such a toll on us.
To those of you who were at the conference, I hope you’re standing up as you read this (I typed it standing up!) I hope you’re making that extra effort so we can all enjoy a few more extra years when we reach that coveted retired status. Until then, ride the dispatch rollercoaster. Brave the lows, enjoy the highs and whether you’re in a rut or just love meeting other dispatchers, sign up for next years 9114911. I hope to see you all there!
For more check out “9 exercises to do at your desk.”
(Images of stretches are found below.)
Download Samantha’s PowerPoint presentation on wellness here.
By Ricardo — 2 years ago
Within the Trenches is back with episode 132! After this website being down for almost a week it is back up and iTunes subscriptions are up and running again too. In this episode I spoke with Mary the Deputy Director of Macecom out of Washington State and also the author of a very popular article “Dispatch on the Brain” for The Journal through the IAED. We visit her personal 9-1-1 journey, calls she has taken and much more.
This is a must listen! As always if you have any questions, comments or you want to be a guest on the show send an email to email@example.com. Also make sure to check the links below. Macecom is currently hiring and please go to Macecom’s Facebook page and like them. Mary’s article is also listed along with the link to 911ceu.com.
Macecom – Now hiring!
Dispatch on the Brain by Mary | The Journal
911CEU – Web
Episode topics –
Post Views: 331
- Website issues recap
- Mary’s 9-1-1 story
- Mary’s 9-1-1 calls
- Dispatch on the Brain article discussion
By Ricardo — 4 years ago
I am a firm believer that every person we meet, we meet for a reason. Whether it is good or bad, a blessing or a lesson, there is a reason. A few years ago I reached out to someone who would help shape the rest of my career. Although the good deed was small it changed everything and made a big impact on my life.
When I was in the last part of my dispatch career I was working on my Masters in New Media Journalism. At this time I was writing heavily and posting all kinds of personal dispatch stories to my blog. It had become pretty popular with those in the 9-1-1 community as well as the general public. People were learning and I was loving it but I felt like something was missing, I felt like I could do more. As I was riding on the popularity of my written version of Within the Trenches I was introduced to podcasting through an assignment in school. I fell in love with it and started a public safety series doing stories with dispatch, police and EMS.
From there I decided to turn my written segment into a podcast but it was going to take a little help from Kickstarter. My goal for this Kickstarter campaign was $1,500. It would pay for equipment, hosting and more. I was going strong with $606 early on but my campaign stalled and I was sure I would not make it. I had 36 hours left and I was freaking out. I was reading some 9-1-1 industry news at 9-1-1 Dispatch Magazine Online and decided I would reach out to the editor for help. I told Gary Allen that I wasn’t looking for money from him. All I wanted was help getting the word out on my project. Later on that day I received a response from him saying that he loved the idea of a dispatch podcast and telling dispatch stories. He wrote up a small blurb on what I was doing and also reached out to some industry partners. In 24 hours I surpassed my campaign goal.
I can safely say that if it wasn’t for Gary’s help I probably would not have made it. On top of that I recently found out that one of the industry partners he reached out to was my now boss and founder of INdigital, a public safety solutions company. I thought my boss simply found me by the article that Gary put out but Gary reached out to him. It’s awesome how things work out sometimes. Sadly, Gary recently passed away. He had 40 years of public safety background and my only regret is not having more of an opportunity to have him on the podcast to tell his complete story. I did get a chance to have him on an episode with me and it is included within this episode. We were experimenting with Google+ Hangouts Live so the audio sounds a little different but it is a good one nonetheless. Also towards the end there is about a minutes worth of music. The show doesn’t end though, I was showing Gary a video and all you can hear is the music. So just in case you listen and wonder what is going on. Below you will find a link to the video version of episode 45 with Gary Allen. I hope you enjoy the episode and please share it.
As always if you have any questions or you would like to be a guest on the show you can email me at firstname.lastname@example.org
I will be forever grateful to you. Your help made a huge impact on my life. I hope I am able to leave a mark on this industry the way you did. Godspeed my friend.
RicardoPost Views: 378