I am very excited to partner up with RapidSOS, a leader in emergency technology that will help save lives for years to come. Their work on location accuracy is top notch and this past week they made an exciting announcement as they partner with Apple to deliver accurate location. You can read more about it here. Again, I am excited, honored and proud to be partnering up with RapidSOS as they sponsor the podcast for the month of June as well as the National NENA conference. To learn more please make sure to check them out below.
RapidSOS is an emergency technology company that has spent the past five years working with the public safety community to provide a rich data link from any connected device to 911 and first responders. Through RapidSOS’ NG911 Clearinghouse, a PSAPs trusted source of supplemental device location and additional data, 911 can receive life-saving caller data from sources like Uber and Waze through their existing call-taking, CAD, and mapping software.
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By Ricardo — 7 years ago
The past week has been a busy one. I’ve been doing the usual with work, school and family but I also had the chance to attend the annual NENA conference in Lansing, MI. NENA is the National Emergency Number Association. Those within the world of public safety gather each year for Michigan’s chapter of NENA to share ideas, visit with vendors and attend helpful workshops. This was my first conference. Out of the three-day event I was able to attend on two different days. It felt good to sit among my co-workers and peers. The first day began with motivational speakers from our line of work. The stories were great but the best part of the morning was honoring one of our own from St. Joseph County Central Dispatch. This veteran of 9-1-1 was honored that morning for her 17 years of service in public safety. The emotion could be felt throughout the room as she made her way to the front to accept her award. Recently she has been battling cancer but despite her illness she displayed a smile and attitude that lit the room with joy. She received a standing ovation. Not one person sat until she made her way back to her seat. I felt honored to have been present during her moment of recognition.
The day went on with workshops but it wasn’t until the last day of the conference that I was fully engaged. Two specific workshops brought forth new ideas and understanding between different organizations. The first was entitled Media – Public Safety Relationship, given by Ashley Wioskowski of WWMT News Channel 3. First off, I have to applaud her for giving this talk. She was alone in a room full of public safety workers and when it comes to the media we don’t always mesh. Picture the feud between the police agencies in the movie Super Troopers. Can you picture it? Well, it’s not exactly like that but you get the picture. If you think about it, it’s rather sad. We have a similar goal when it comes to the public and that’s really what Wioskowski was talking about. She wanted to help us understand her side and explained that we need to find a way to bridge the gap. The workshop helped me understand the media side and although Wioskowski announced to the room that she was nervous, she was very professional and I was impressed.
Dee Wachele and her colleagues of “911 The Number To Know“, a national education campaign out of Indiana, presented the following workshop. It was done in two parts and the topic of discussion was based on public education of 9-1-1. This was very interesting because my training coordinator and I had recently spoken about this. You would be amazed at how many people have no idea what we actually do in dispatch or what to do when an emergency occurs. Now, as much as I want to explain everything that was said during this workshop, I’m going to wait. My reason for waiting is because I want to compare your answers with what I know to the next question I’m going to ask. So…if you were given the opportunity to attend a 9-1-1 Public Education workshop, what would you like to learn? It might sound like a stupid question but not many schools out there teach our children about 9-1-1. There might even be some parts of 9-1-1 that you yourself are unaware of. Make sure to comment on this post so we can generate some discussion. Thank you very much to Michigan’s chapter of NENA for holding this conference once again. A big thanks also goes out to Dee Wachele, and Ashley Wioskowski for the excellent workshops and to Lois of St. Joseph County Central Dispatch. You’re strength, warm smile, and years of service made me proud to do what I do every day.
(Below is a little something from Longmont, CO. to get the juices flowing on 9-1-1 Ed.)Post Views: 307
By Ricardo — 4 years ago
Hello and welcome back to another episode of the Within the Trenches podcast. It has been about a month since the last episode and to keep it short, I have been all kinds of busy. Most of my time has been spent on work projects but I have also done a few side projects including logo design and web design. It has been fun because I love what I do but now that the main holidays are over I can get back to the show.
With that said I have been looking back at some of my earlier blog posts and I realized that many of you are probably unaware of these posts because they are buried within my blog. The posts contain many calls I’ve taken and I have decided to turn them into episodes. Now you won’t have to search for them and read them, you can simply listen to me read over the entries and fill you in on what I was thinking at the time.
I hope you enjoy this episode and as always you can email the show at email@example.com.
Episode topics –
Post Views: 390
- An update of what I have been up to
- Poo Guy story
- Ride alongs
- Robotic Domestic with Spam
By Ricardo — 3 years ago
For over 13 years I answered the call of those who needed help. I have listened to couples yell and swear at each other over the phone while their kids cried in the background, the heavy breathes of someone terrified that they will be found while hiding from an intruder and the sound of mourning as a loved one has taken their last breath. I have also listened to a frantic father as his wife gave birth to their child, the tears of joy as the Heimlich instructions I gave helped a mother dislodge hard candy from her child’s throat, and the feeling of satisfaction from talking down a suicidal subject. I have also sat on the radio while an officer yelled out, “SHOTS FIRED, OFFICER HIT” while my team and I sat in horror, speechless and listening to voices to figure out who was shot. I’ve listened to an officer call for back up while out with a known felon and stared at the monitor in slow motion as backup made their way to assist their brother in blue. I have also cracked jokes with fellow dispatchers and officers during a shift on situations and topics that only we would understand.
I have taken every call that you can think of and worked almost every emergency situation and I survived. I have to thank my co-workers and all those in the field throughout Allegan County, MI for helping me. We worked like a well oiled machine and I will always be grateful to you. Throughout the years we shared our knowledge and triumphed on nights that felt like they would never end and were impossible to handle. It was through that shared knowledge that made us great. Towards the end of my dispatch career I took this idea of shared knowledge and decided to venture out. I attended my first NENA conference in 2012 not knowing what to expect. I was under the assumption that this would be one long week of classes where I would be bored out of my mind but I was wrong. I was hooked and grateful that I was given the opportunity to attend. A few years prior to the 2012 conference I hit the dispatch burn out stage. It was horrible. I was working an ungodly amount of overtime, I hardly saw my family and I was going to school full-time. I began working on a school project that lit my passion on fire and is the earliest version of the podcast I created, Within the Trenches. I also began to write about my experience in dispatch and after Michigan NENA my passion for 9-1-1 was on.
What solidified my passion at the conference was meeting people who did the same thing I did every day. I spoke to people who had taken similar calls and understood what it was like on the other side of the line. It’s something I can’t explain, you have to experience it. Now, some might say that their experience was dull and nothing like mine but my thought is that you have to put yourself out there. Jump out of your comfort zone and talk, learn and share your knowledge. The following year I had a popular blog where I shared my 9-1-1 experience and the beginning of my podcast. At the 2013 Michigan NENA conference I spoke for the first time about my dispatch story and the show. I also recorded a handful of episodes and from there I was jolted to the national conference in Charlotte, NC. I met so many people at the conference. I interviewed industry partners, dispatch directors and the unsung heroes of 9-1-1, dispatch. It was an amazing experience!
Recently, NENA and Friends of 911 started a scholarship that would send dispatchers to the national conference. I have been lucky enough to interview the dispatchers who were awarded the scholarship since the time it started. Later this month they will start up the registration process for the scholarship and it makes me wish I had had the opportunity to apply back when I was in dispatch but in the end I found my own way. Because of my experience with NENA, I want to create my own scholarship through the podcast. I have spoken to a few people within NENA to make this happen and they like the idea. This is not to take away from what they are doing, it is to add to what they are doing. With that said I am looking for sponsors to help make this happen. The scholarship will cover the conference registration, a one-day training course and a $500 travel stipend. The total value will be just under $2,000. Your sponsorship will get you advertising on the podcast as well as the blog and all of my social media outlets. The difference will be covered by merchandise sold through the podcast. Instructions on how dispatchers can register for this scholarship will be released in the next week. A link for two of the products are found below along with t-shirts coming soon. If you are interested in becoming a sponsor please email me at firstname.lastname@example.org. We can work together to sweeten the deal in return for your participation.
The Within the Trenches Podcast Scholarship is something I have thought about for a while and now I am going to make it a reality. Let’s help a 9-1-1 dispatcher out there attend this conference and experience something amazing. My ride started in Allegan and has continued through organizations like NENA and the company I work for, INdigital. I continue to do what I do because I believe everyone has a story to tell and by telling those stories we share knowledge.
Daughters of Dispatch – Nine One One Original 5X5 Vinyl Decal – Link
Sons of Dispatch – Nine One One Original 5X5 Vinyl Decal – LinkPost Views: 376