Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 204 features Reinhard, VP of Product and Public Safety with RapidSOS, transformative technology to save lives. It’s an episode you don’t want to miss.
Please support the podcast by supporting our sponsors.
Episode topics –
- Reinhard’s public safety story
- From being in the field to Industry Partner
- The vision of RapidSOS
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at firstname.lastname@example.org.
You Might also like
By Ricardo — 6 years ago
The idea of this project actually began several years ago. I had just started working at Allegan County Central Dispatch and I noticed a significant difference from my previous dispatch positions. The calls were more frequent and the intensity was heightened. I was taking calls that I would have never imagined being someone on the outside. One day I was messing around on my computer and I made a movie teaser trailer that consisted of a black background and words describing the job of a 9-1-1 dispatcher. I added music and posted it within Yahoo video’s and it was viewed many times. I even received comments saying that they couldn’t wait for summer of 2007 when this came out. Well this was simply an idea at the time and since then the idea has evolved.
I think the reason I kept up with it is because so many people had questions about my job and what I do. The curiosity of the public was so great that I felt the need to keep this idea alive. So, two years ago I created a video for my Digital Storytelling class that featured two of my co-workers. They shared a couple 9-1-1 stories and how they got into dispatching. From there the idea spawned an audio journalism piece as well as another video. The popularity of them and the curiosity of the public has pushed me to this Kickstarter project. People are interested in what we do as 9-1-1 operators and this is a way to let them in on our profession. I’m including the video that started my push and thank you all for pledging. I appreciate it more than you know. Keep sharing folks and we will hit the mark in no time.
Make sure to check out our Kickstarter project page and pledge and share!Post Views: 155
By Ricardo — 2 years agoWelcome to episode 101 of the Within the Trenches Podcast. Last week I posted the 100th episode of the podcast and in that episode I took a trip back in time to how everything started out and what’s to come. I played clips from episodes 1, 6 and 12 and I hope you enjoyed them because they were so much fun to record. Since that episode I have received many emails for the Sons and Daughters of Dispatch vinyl decals. Because so many people wanted a second round I opened up the vault and they are available once again. They will only be available for 2 weeks so get them while you can. They are 5X5 decals at $9.99 + shipping and can be found here. A portion of the money made goes to fund a scholarship for the 2016 National NENA conference in Indianapolis, Indiana.Scholarship includes:
To apply for the scholarship make sure to go to thejabberlog.com/scholarship/scholarship.phpOn today’s episode I got to speak to dispatch trainer Eddie from St. Louis County, Missouri. Eddie shared his 911 dispatch story along with what it was like for him when he was working in dispatch during the heated situation that was the Ferguson riots. I must preface this by saying that no specific incidents are talked about because of open/pending court cases, but it focuses more on Eddie’s stress level during that time. Eddie attended many hours worth of stress management but nothing could prepare him for what he dealt with.This is a must listen so make sure to check it out and share! As always if you have any questions or you would like to be a guest on the show please send an email to email@example.com.Episode topics –
- Complementary registration to the conference & expo
- Complementary registration for a one-day pre-conference course of your choice
- A $500 travel stipend
- Official Within the Trenches t-shirt
Post Views: 189
- Eddie’s 911 dispatch story
- Stress Management
- Eddie’s stress level during the Ferguson riots
- Adele inspired apology from Mlive
By Ricardo — 2 years ago
Author – AnonymousOne of the most important things about being a 911 dispatcher is safety. On so many levels. We have to have 3 sets of ears to hear what the caller is telling us, while listening to the background noise & radio traffic all at the same time. We have to make sure that we pass along all of the critical details. The suspect has a weapon. There is a person trapped on the 2nd floor of that house on fire. The patient took bath salts & is now hallucinating & combative. There is a warrant for the passenger of that vehicle.But even when we do everything right- things can still go wrong. We can’t protect our officers from drunk drivers on the road or the guy in the back seat on a traffic stop who is armed. We can’t protect our firefighters from collapsing floors or roofs. We can’t be with our EMTs/paramedics when they approach a dark house for a patient having chest pain & they don’t know who or what is behind that door. All we can do is wait and pray that it’s just another “routine” stop or another fire or another patient.We have to speak vehicle/foot pursuit-because when their adrenaline is pumping & they are screaming on the radio we don’t have the luxury of asking for a repeat. We have ONE CHANCE to get it right.We have to understand a MAYDAY call from a firefighter in full SCBA-because even though it’s muffled & hard to understand we don’t have the luxury of asking for a repeat. We have ONE CHANCE to get it right.We have to know where everyone is and what they are doing at all times. We have to worry about them when they may not be able to worry about themselves. We know -always- that it is our responsibility to bring them home safe. We owe that to them. To their families. To the communities that they protect & serve. But in the back of our minds we will always know that we might not be able to. We shoulder that risk. That stress. That worry. Every day. Every shift. Every call.#iam911 #notasecretary #definitelyessentialPost Views: 176