Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 204 features Reinhard, VP of Product and Public Safety with RapidSOS, transformative technology to save lives. It’s an episode you don’t want to miss.
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Episode topics –
- Reinhard’s public safety story
- From being in the field to Industry Partner
- The vision of RapidSOS
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at firstname.lastname@example.org.
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By Ricardo — 12 months ago
Ep 157 features Tracy Eldridge, 9-1-1 Operations Lead for RapidSOS. This episode was recorded live at the 2017 IPSTA conference at the Crowne Plaza in Springfield, Illinois. In this episode Tracy shares her 9-1-1 dispatch story, her realization of having PTSD, dealing with it and her transition from the dispatch center to becoming an Industry Partner with RapidSOS. This is a must listen so please check it out and share.
If there are any questions for Tracy regarding her training or PTSD advice please email her at email@example.com.
As always if you have any comments, questions or you would like to be a guest on the show email firstname.lastname@example.org.
Sponsored by Dispatch In Depth Podcast by IAED
Mentioned in the podcast –
PTSD BUNKER GEAR FOR YOUR BRAIN
Episode topics –
Post Views: 513
- Tracy’s 9-1-1 story
- A call with Lexi
- Battling PTSD
- Dispatch Training
- A transition to RapidSOS
By Ricardo — 2 years ago
With all of the B.S. going on in the world right now I thought I would do a funny episode with the always epic Rob “Big Mac” McMullen. In this episode we share some personal stories along with a few funny 9-1-1 tapes. A big thanks goes out to the person who hooked me up with the tapes. They are awesome and shows what we deal with in dispatch. It’s definitely light hearted and if you are looking for a laugh then make sure to check this out and share!
As always if you have any questions or you want to be a guest on the show, send an email to email@example.com.
Episode topics –
Post Views: 192
- Rob’s trip from hell
- A Ricardo recap
- I’ve locked myself in my car – 9-1-1 call
- I want my soup – 9-1-1 call
- Report of stolen false teeth – 9-1-1 call
- There is no one to make lunch – 9-1-1 call
- Put it in the wrong place – 9-1-1 call
By Ricardo — 7 years ago
Hello folks, I hope you’re having a good Sunday so far. I had an interesting conversation with my co-workers that I would like to share. I want to see what you think and test how aware you are. First off, the conversation started with the people we talk to and the descriptions they give for suspects, vehicles, etc. The descriptions are good but they are almost always different. Now, don’t get me wrong here. I am in no way complaining about this because it’s always good when someone calls and gives us information for our officers. The point is that we all miss what we are not looking for. Does that make sense? If not let me give you an example. Back when I started my dispatching career in Florida I was sent to a week long training class. We were talking about the awareness of our callers and as he spoke someone entered the room. The guy handed something to the instructor and walked around the room and then left. The instructor continued to talk,
“It’s funny how much we miss when we are not looking for something specific. For example class, what was this guy wearing when he came in?”
Um…what? That’s exactly what was running through my head. I glanced at the guy but I wasn’t paying that much attention to him. Why should I? The instructor chuckled at us so I’m sure we all had a puzzled look on our faces. He asked each one of us what we thought he was wearing and every description was different. The instructor then showed us what the guy gave him. He held it up and it turned out to be a picture of the guy. He had taken a picture of himself before walking into the room and gave it to the instructor. We had a good laugh but it definitely proved his point. We miss what we are not looking for. So my fellow Jabber Loggers…how aware are you? I shared this story with my team since it dealt with the topic at the time. I also showed them a video. I have provided the same video below for your viewing pleasure and to test you. Some of you may have watched this before but if not, make sure to pay close attention and then comment. And by the way, this is not one of those stupid videos where a zombie jumps out so no worries. Good luck folks, cheers!Post Views: 190