Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 205 is a look back at the last few months of my dispatch career and the calls I took. I recently celebrated my 5 year anniversary of my last day. It’s an episode you don’t want to miss along with a few announcements.
Episode topics –
- Back from vacation
- A look back at the last few months of my dispatch career
- Suicide call – The soon to be ex
- Suicide call – I tried to call you the day you ran your car into a tree
- Medical – Spanish translation
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
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Within the Trenches Ep 111
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Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with the first recipient of the Within the Trenches Continuing Education Scholarship. Her name is Leslie, a Telecommunicator, CTO and 2016 recipient of the Mary Antley Telecommunicator of the Year Award. She dispatches out of New Hanover County in North Carolina and it was an honor to have her on the show. We recorded live from the Indiana Convention Center for the 2016 National NENA Conference & Expo. This episode is sponsored by NENA and INdigital – A leader in Next-Gen Core Services.I was given an opportunity three years ago to bring my newly created podcast to the National NENA conference in Charlotte North Carolina. It changed my life in so many ways. I told my wife that one day I would pay it forward and I did that by creating a scholarship that would send a dispatcher to the national conference. There is so much to say about Leslie but I would rather you hear her story in her own words. Once again it was an honor to have her on the show and I see big things coming in her future. Keep doing what you do!
As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics –
- How Leslie started out in dispatch
- Early phone calls
- A call that changed her life
- Mary Antley Award
- And more
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Within the Trenches Ep 134
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Episode 134 of Within the Trenches features Caroline Burau, 12 year 9-1-1 dispatch veteran and author of Answering 911: Life in the hot seat and Tell me exactly what happened. In this episode Caroline talks about how she got into dispatching, 9-1-1 calls that stuck with her, her inspiration for writing and much more! I also make an announcement that I have been holding back for some time and it’s an amazing one. This episode is one you don’t want to miss so please listen and share. Below you will find some links to Caroline’s social media and website.As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Caroline Burau – Facebook | Twitter | Web
Episode topics –
- Caroline’s 9-1-1 story
- Early calls
- Writing, publishing, healing
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Within the Trenches Ep 45
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Good afternoon everyone and welcome back to another awesome episode of Within the Trenches. In this episode I hosted our first Google+ Hangout. This was a live broadcast and although we had some minor technical difficulties I feel that it worked out rather well. This episode featured Gary Allen, editor of Dispatch Monthly (911dispatch.com), Ryan, a 9-1-1 dispatcher out of Pennsylvania and our podcast promotion featured 911Trainer.com.We suffered a minor audio issue with Ryan in the beginning so he signed out of the discussion but we will have him on another episode that will feature his 9-1-1 experience. Between Gary and I, we hit topics such as 9-1-1 call accuracy, text to
9-1-1, taking ridiculous calls and much more! Below you will find links to Gary’s website, our podcast promotion and other sites we discussed on the show. You will also find two videos below. The first video is of our Hangout and the second features a video I played on the show but did not show up to the viewers. So…ever wonder what text FROM 9-1-1 would look like? Well, the second video is a teaser and shows what some dispatchers in Indiana are already using. As always you can email the show at wttpodcast@gmail.com.
911Trainer.com – Web | Linkedin | Facebook | Twitter | YouTube
Dispatch Monthly – Web
Urgent Communications – Web
NTIA – Web
Episode topics –
- An intro to Gary Allen of Dispatch Monthly
- The release and controversy of the Newtown 9-1-1 tapes
- The definition of “response time”
- 9-1-1 call accuracy
- FirstNet
