Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 206 is a quick recap episode of the 2018 National APCO conference. It was an amazing time and I look forward to going back.
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Episode topics –
- 2018 National APCO Recap
- ATTN: Video
- Upcoming conference presentations
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at email@example.com.
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By Ricardo — 7 years ago
The idea of this project actually began several years ago. I had just started working at Allegan County Central Dispatch and I noticed a significant difference from my previous dispatch positions. The calls were more frequent and the intensity was heightened. I was taking calls that I would have never imagined being someone on the outside. One day I was messing around on my computer and I made a movie teaser trailer that consisted of a black background and words describing the job of a 9-1-1 dispatcher. I added music and posted it within Yahoo video’s and it was viewed many times. I even received comments saying that they couldn’t wait for summer of 2007 when this came out. Well this was simply an idea at the time and since then the idea has evolved.
I think the reason I kept up with it is because so many people had questions about my job and what I do. The curiosity of the public was so great that I felt the need to keep this idea alive. So, two years ago I created a video for my Digital Storytelling class that featured two of my co-workers. They shared a couple 9-1-1 stories and how they got into dispatching. From there the idea spawned an audio journalism piece as well as another video. The popularity of them and the curiosity of the public has pushed me to this Kickstarter project. People are interested in what we do as 9-1-1 operators and this is a way to let them in on our profession. I’m including the video that started my push and thank you all for pledging. I appreciate it more than you know. Keep sharing folks and we will hit the mark in no time.
Make sure to check out our Kickstarter project page and pledge and share!Post Views: 341
By Ricardo — 6 years ago
Hello everyone! Whitney and I are back again this week with episode 13 of Within the Trenches. A few episodes back we spoke with Cheryl of Yakima, Washington and she was not only a dispatcher but she is part of her centers critical incident stress management (CISM) team. It was an interesting and informative show and since it went so well, we wanted to bring this week’s guest on to add to the topic of CISM. This week we spoke with Matt, operations manager of the communications center in Kent County. It’s one of our larger areas in western Michigan and he reflected on one of his first emergencies while attending an explorers program as a teenager with a local fire department. He also touched on the importance of CISM and we spoke briefly on a call he helped us out with when we were dealing with a loss of our own.
A big thanks goes out to Kent County for allowing us the opportunity to have Matt on the show and to Matt; thank you for everything you do! It’s appreciated more than you know. As always you can email us at firstname.lastname@example.org or you can click the black contact button on the left of this page. Thanks and make sure to listen, share and comment!Post Views: 417
By Ricardo — 4 years ago
Good morning! The wait is finally over! I must admit that it was hard for me to hold off posting this episode until today. I wanted to post it so that all of you could enjoy this but I had to separate the episodes to make it last. So without any further ado, welcome to episode 84 – Don’t be nervous. You will get the title once you hear the episode. This episode was recorded during the 2015 Indiana APCO/NENA Conference during the week of April 15 – 17.
In this episode I had the chance to speak to three lovely ladies out of Hamilton County in Indiana. Anna, Alicia and Shae were so open and honest about their love for the job that it made the conversation naturally flow. On top of that they have a sense of humor like mine so I felt like I had known them for years.
This epic episode is a must listen so check it out and share it up. As always if you have any comments, questions or if you would like to be a guest on the show, email us at email@example.com.
Episode topics –
Post Views: 323
- How each person got into dispatch
- What it was like when they first started
- Dispatch calls
- And more