Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 206 is a quick recap episode of the 2018 National APCO conference. It was an amazing time and I look forward to going back.
Please support the podcast by supporting our sponsors.
Episode topics –
- 2018 National APCO Recap
- ATTN: Video
- Upcoming conference presentations
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at firstname.lastname@example.org.
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By Ricardo — 4 years ago
Hello everyone! This is going to be an epic episode 87 of Within the Trenches. It has been a little while since the last episode but I’m back and ready to go. Agency360, a new sponsor for the month of June, sponsors this episode. I will be sitting down with them in the coming week to record an episode with them and talk about the awesome things they are doing for dispatchers with their training program. For today’s episode I want to go back and talk about where this all started.
You will get to hear about how I started out in dispatch, my calls, my transition from dispatch to becoming an industry partner and what I am doing with the podcast. You will also listen to clips from other episodes. One deals with an officer shooting and death. It is one that you need to listen to and hopefully you can learn something from it. This is a must listen so check it out and share.
As always if you have any questions or would like to be a guest on the show send an email to email@example.com.
Make sure to check out our sponsor Agency360 by clicking the image below.
Episode topics –
- How my dispatch career began
- The Skeleton and Frostproof PD
- Early Career Calls and Training
- Episode clips
- And more!
Videos heard during the podcastPost Views: 397
By Ricardo — 6 years ago
Within the Trenches is back with episode 27! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Kevin of 9-1-1 Cares/PSTC. We shared stories from the trenches and how Kevin went from working for “AAA” to a 9-1-1 dispatch center. He also went into the history of 9-1-1 cares and how the organization does everything they can to support those behind the mic.
This is a must listen episode and to learn more about the organization please follow the links below. As always you can email the show at firstname.lastname@example.org.
Episode topics –
Post Views: 367
- History of 9-1-1 Cares
- How Kevin fell into dispatching
- Haunting 9-1-1 calls
- Text to 9-1-1
By Ricardo — 2 years ago
See…I could sing a song, write an angry letter or I could send a blanket tweet, but I’m not going to do that. Instead I am going to acknowledge the bigger picture here, which are the 9-1-1 call takers and dispatchers. Now, this isn’t the first time you were denied a reclassification. People fought for this and instead of waiting on the sidelines, many of you took this fight into your own hands by joining a grassroots movement to prove the difference between clerical and protective. You poured your hearts out by sharing your stories and once you did, there was no stopping it.
The Thin Gold Line joined forces for a common goal, to show the world what you do on a daily basis. Word spread of your heart wrenching stories. Others in public safety acknowledged your importance, callers shared their stories by thanking you for your help and those in different countries joined in solidarity by sharing their own stories. You opened the eyes of millions and although you were denied again, you gained respect and recognition your way. That my friends, is something to be proud of. I don’t see today’s decision as a failure or a loss. I see it as a win because your stories made a difference. Your stories have turned the news media around from showing bad stories to recognizing what you do, what it is like in dispatch and the stress and emotional weight it includes. We know how hard this job is and now…they do too.
Although I am upset with the response regarding the reclassification issue I am damn proud of the Thin Gold Line. Your stories reached out and let others know that they are not alone. We have healed and experienced a little closure and your stories will continue to reach a bigger audience. Thank you to those who supported us since day one, to those who have shared stories and those who continue to share. The movement continues…
#IAM911Post Views: 607