Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 206 is a quick recap episode of the 2018 National APCO conference. It was an amazing time and I look forward to going back.
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Episode topics –
- 2018 National APCO Recap
- ATTN: Video
- Upcoming conference presentations
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at firstname.lastname@example.org.
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By Ricardo — 7 years ago
Good evening folks. It’s been a while since I’ve written a post for “Within the Trenches”. As you may know, I am a supervisor for a 911 center. I’ve taken many calls that you wouldn’t believe and others that would make you cringe. The work my fellow co-workers and I do is accomplished by a level head, common sense, a stern voice, thick skin, and nerves of steel. It’s not often that those who work in dispatch, or within the trenches as I call it, receive a lot of kudos. Now, it’s not because we don’t do a good job. We do an excellent job but it’s not always noticed in the media. Amongst our own we give many kudos. When it’s recognized out of the workplace it’s something to be shared.
With that said I have shared stories of horror, sadness, and triumph. I have given shout outs to those in the field as well as those within the trenches. Tonight I would like to continue that by sharing a story that is all over the news and for good reason. A member of my team did something extraordinary today. Around 7a.m. a 25 year old man lead police on a high speed chase. The males family was worried about his well being and called police for assistance. The description of the male and what he was driving went out to area agencies, but once he was spotted the chase was on. It had begun in Holland and worked it’s way into Allegan County. Around the time the chase crossed the county line, the male called 911. Tammy, one of my team members, answered the call. After speaking to the 25 year old, she was able to convince him to not only slow down but to pull over and place his hands on the steering wheel so that officers could help him. An intense and dangerous situation ended peacefully without anyone getting hurt.
I imagine the feeling within dispatch was intense. The intensity of the room can be compared to bracing yourself and slamming the gas pedal. It may sound odd but it’s the only way I can explain it for those who have never experienced the art of a 911 Dispatcher. For those who have experienced work within the trenches, well…you know exactly what I mean. When a situation is at it’s most intense, we take our usual “A” game to the next level. We are calm, smart, and ready for anything. I have worked with Tammy for a long time and I am proud to work along side her and the rest of our co-workers. Great job to everyone who was involved with this call and Tammy…you make up all of which stands for the title of this post. Nerves of steel, voice of reason.Post Views: 305
By Ricardo — 9 months ago
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them.
Episode topics –
- Podcast appearances
- Recap of NENA 9-1-1 Goes to Washington
- Celebrating 50 years of 9-1-1
- Kari’s Law – Official signing
- NG9-1-1 Institute Awards Reception
- FCC Commissioner Jessica Rosenworcel’s speech
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.comPost Views: 647
By Ricardo — 6 years ago
Hello everyone and welcome to the Referral-palooza contest! I posted something about it earlier today to see how much of an interest it would generate and it looks like the people want it so I’m going to do it. This contest is all about referrals folks! The person who refers the MOST LIKES to the Jabber Log fan page will win a prize and possibly be in the running for the grand prize!
So what do you have to do to qualify? Well, there are just 3 things that you have to do.
- Subscribe to thejabberlog.com (at the right of this page)
- Like Jabber Log on Facebook (Most of you have already so cheers!)
- (Most important part) Send people to LIKE Jabber Log on Facebook. Once they LIKE the page, have them post and tag you in a comment telling me who sent them.
The amount of LIKES/Referrals you bring in will get you one of two prizes and maybe even enter you in a drawing for the grand prize.
1st Prize = Official Within the Trenches T-Shirt
2nd Prize = Official Within the Trenches Coffee Mug
If you hit 25 referrals then you will be in the running for the grand prize of an iPod Nano!
The contest starts today 02/24/2012 and ends 03/03/2013 at midnight. This will give you plenty of time to get your referrals in. Let’s have some fun with this and make sure to share this post!Post Views: 203