Ricardo

Can you tell me what it’s like?

I recently sent someone an #IAM911 story. The person responded saying that the story was heart wrenching but they asked a question after that, "can you tell me what it’s like to be on the receiving end of these calls?" The following was my response. Imagine your brother has been dealing with a bad break up. You go to the bar and after a few drinks he tells you he wants to kill himself. You tell him to stop talking like that. It's not the end of the world. You head home and when you arrive Read more [...]

Within the Trenches Ep 198

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 198 features Marc, Operations Center Supervisor with Queensland Ambulance Service, Queensland, Australia. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Marc's 9-1-1 story A call that sticks with him Differences in calls from Australia vs the United States And more... As always if you have any comments, questions, Read more [...]

Within the Trenches Ep 197

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 197 features Michael, a police Lieutenant with the San Bernardino Police Department in California. This episode tells the story of the terrorist attack that took place on December 2nd, 2015, but from the side of those in the center and while Michael was in the field. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – San Bernardino Read more [...]

Within the Trenches Ep 196

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 196 features Samantha, dispatch supervisor with Fenton PD out of Michigan, past guest and Facebook podcast page admin. This episode revolves around 9-1-1 in the news. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Woman calls 9-1-1 for beer Bad! US man says he was shot by pet pooch Woman furiously sh*ts on floor of Time Read more [...]

Within the Trenches Ep 195

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 195 is a recap episode. In this episode I recap the last two conferences, upcoming sessions, giveaways and our month of May sponsor Kim Turner, LLC. Stay tuned for episode 196. This will be an episode you do not want to miss! Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Indiana NENA/APCO recap NAVIGATOR recap Upcoming Read more [...]

Within the Trenches Ep 194

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 194 features Lynn, Dispatch Supervisor with WestCom Emergency Communications, Iowa. This is the last episode recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Lynn's 9-1-1 story Catching the dispatch bug De-gloving Research Poster Forum And more As Read more [...]

Within the Trenches Ep 193

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 193 features Jim Marshall, Director of the 9-1-1 Training Institute and author of The Resilient 9-1-1 Professional. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Health and dispatch The Resilient 9-1-1 Professional And more As always if you Read more [...]

Within the Trenches Ep 192

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 192 features Lisa, 911 Manager with City of Fayetteville 911 Communications, NC. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Lisa's 9-1-1 story Deal with child callers Personal connections with those on the road And more As always if you Read more [...]

Within the Trenches Ep 191

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 191 features Christine, Dispatch Supervisor with Waukesha County Communications and her daughter, Chloe. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Wellness for the 1st First Responder A brief look at "Growing up 911 " And more As always Read more [...]

Within the Trenches Ep 190

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 190 features Luz, Emergency Dispatch Supervisor with City of Miami Police Department in Florida. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Luz’s 9-1-1 story From dispatch to supervisor Going beyond the call of duty A brief look at Hurricane Read more [...]
Scroll to top