Jabber Log

Within the Trenches Ep 142

Ep 142 features Erin, Communications Specialist at Loveland Emergency Communications out of Colorado and the 2017 IAED Dispatcher of the Year. In this episode we take a trip down memory lane with Erin as she talks about her early 9-1-1 career to present day. She shares stories including one from when she was training and took her first 9-1-1 call with her trainer and when she answered she added a few "1's" to 9-1-1. She also shares her call and experience that lead to her becoming the 2017 IAED Read more [...]

Within the Trenches Ep 141

Ep 141 features Ryan Dedmon, Outreach Director with the 911 Training Institute and creator of the popular blog Operation 10-8. In this episode I finally got the chance to not only have Ryan on an episode where we are face-to-face but we finally met after almost a year of talking online. Ryan explains the reasons why the 9-1-1 Wellness Foundation closed its doors and what's new in the world of the 9-1-1 Training Institute. This is a must listen so please check it out and share it. To learn more Read more [...]

Within the Trenches Ep 140

Ep 140 features Ty, Director of Education with NENA and Lisa, Education Instructor for NENA. In this episode we follow Lisa through every rank in dispatch she held up and to the point that she left to become an instructor. Both Lisa and Ty share 9-1-1 stories from their career and let us in on what's new at NENA and their upcoming annual conference in San Antonio, Texas. This is a must listen so please check it out and share it. To learn more about the IAED and NENA follow the links below. Read more [...]

Within the Trenches Ep 139

Ep 139 features the CEO and Public Relations Director of Uivo, Emily and David. Uivo is the only fast and secure emergency contact system for personal property that works directly with public safety dispatch centers. In this episode we learn about how both Emily and David got into public safety. Emily has a background in 9-1-1 dispatch and David is a current firefighter and paramedic. Emily's experience in the 9-1-1 world was an inspiration to the development of Uivo. This is a must listen so Read more [...]

Within the Trenches Ep 138

Ep 138 features Christine, dispatch supervisor with Waukesha, Wisconsin and Drew, manager of EMS and flight communications of Columbia City, Indiana. In this episode we follow Christine and Drew as they reflect on their careers and how they got there. Stories are shared along with moments of clarity and realization that this job is not just a job but a life long career. This is a must listen so please check it out and share it. To learn more about the IAED follow the links below. As always if Read more [...]

Within the Trenches Ep 137

Ep 137 features Ethan, a dispatcher out of NC & Within the Trenches Continuing Education Scholarship Recipient & Daphanie, dispatcher and past guest out of FL and she is also one of the Within the Trenches Podcast Facebook Page Admins. In this episode we follow Ethan's journey into medical dispatching as well as stories from his career. As a first timer to the IAED's NAVIGATOR conference he touches on his experience and Daphanie lends some insight on the conference, networking and a few Read more [...]

Within the Trenches Ep 136

This is a special episode that you don't want to miss. In this episode my wife Rebecca joins me to chat about what it was like for her during my time working as a 9-1-1 dispatcher. Not many people know this but as a dispatcher you miss out on all kinds of family time. You will more than likely work days, nights, weekends, holiday's and some people work forced overtime. This episode is an #IAM911 story, but from the spouses side. As always if you have any comments, questions or you would like to Read more [...]

Within the Trenches Ep 135


This is an episode you do not want to miss! No intro on this one. It’s a surprise guest. Please listen, enjoy and share!

Stressors in Emergency Dispatching: A Personal and Analytical Insight

  A guest blog by: Lloyd R. Brownell and Kristen Olaes of Dispatch Monkey The last few months of 2016, presented itself as a watershed moment in the world of Emergency Dispatch, within the United States. Americans and in fact, the world, had begun to realize that Emergency Dispatchers truly are, “The most important person that you will never see.” This was due in no small part, to APCO International and NENA pushing for the reclassification of emergency dispatchers from the “clerical” Read more [...]

Within the Trenches Ep 134

Episode 134 of Within the Trenches features Caroline Burau, 12 year 9-1-1 dispatch veteran and author of Answering 911: Life in the hot seat and Tell me exactly what happened. In this episode Caroline talks about how she got into dispatching, 9-1-1 calls that stuck with her, her inspiration for writing and much more! I also make an announcement that I have been holding back for some time and it's an amazing one. This episode is one you don't want to miss so please listen and share. Below you will Read more [...]
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