Within the Trenches

Based on the experience of being a 9-1-1 dispatcher.

Within the Trenches Ep 171

  Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode topics - Podcast appearances Recap of NENA 9-1-1 Goes to Washington Celebrating 50 years of 9-1-1 Kari's Law - Official signing NG9-1-1 Institute Awards Reception FCC Commissioner Jessica Rosenworcel's speech As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com Read more [...]

Within the Trenches Ep 170

Ep 170 features Jim Marshall and Ryan Dedmon of the 911 Training Institute. As always if you have any comments, questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com. To pre-order your copy of Jim Marshall's new book "The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 911 Center" please visit the link below. Sponsor - 911 Training Institute – Facebook | Twitter | Web Pre-order "The Resilient Read more [...]

Within the Trenches Ep 169

This episode is sponsored by the 911 Training Institute, unique mental health expertise for the very first responder. This episode is also supported by INdigital, a leader in Next-Gen Core Services. This episode features Leah, Deputy Director with Grand Traverse 9-1-1 out of Michigan. As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. Sponsor - 911 Training Institute – Facebook | Twitter | Web Articles Read more [...]

Sugar, we’re going down

I feel good. I feel very good. Better than I have in a year and a half. As you all know I have been battling a back issue along with extreme shoulder pain and a stiff neck. It has caused problems like you wouldn’t believe. I just wanted to feel better and so, I started working on it. My doctor couldn’t tell me what was wrong and really didn’t look much into it but through some research, friendly conversation and more research I was able to figure it out and I’m on my way to recovery.   How Read more [...]

Within the Trenches Ep 168

Ep 168 is sponsored by the 911 Training Institute and supported by INdigital. This episode features Chris, Director of Barren-Metcalfe Emergency Communications Center out of Kentucky and was recorded at the NENA SBP conference in Orlando, Florida. In this episode Chris shares his 9-1-1 story, details on the Kentucky 9-1-1 Summit and his opinion on a possible change in the dispatch identifier of PSAP to something more fitting of what a dispatch center does now. This is an episode you don't want Read more [...]

January Podcast Sponsor

I am excited and honored to have the 911 Training Institute as the sponsor for the month of January. The 911 Training Institute (911TI) is founded by Jim Marshall, an accomplished licensed mental health professional, specializing in trauma exposure. In 2005, he brought his professional mental health expertise to the 911 industry. Since then, he’s trained thousands of public-safety dispatchers from police and fire agencies throughout the United States. Marshall integrates principles of psychology Read more [...]

To walk among heroes

"To walk among heroes" Guest blog post - Written by - Billy Short - Technical Trainer with RPSS It was the last class of my training assignment for a PSAP in Louisiana. The training part of my class was over, so I broke into my post class “appreciation speech.” Since becoming a technical trainer for 911 dispatchers, my eyes had been opened to things that I guess, I had always taken for granted. I shared with the class how that I, as a citizen, truly appreciated the work that dispatchers Read more [...]

Within the Trenches Ep 167

Ep 167 features Mary, Deputy Director with MACECOM out of Washington state. This episode is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. In this episode Mary talks about what is new at her dispatch center and informs our listeners of the upcoming Western Regional Conference in Tacoma, Washington. We also tackle the debate of "what is your emergency?" versus "where is your emergency?" It's a debate that has been out there for some time Read more [...]

Within the Trenches Ep 166

Ep 166 is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. This episode features Rob "Big Mac" McMullen, director at Vigo County 9-1-1 out of Indiana and current President of NENA. In this episode we catch up on what he is doing with NENA, automated dispatching and the new FOX TV series, "9-1-1." As always if you have any comments questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com. Podcast Read more [...]

Within the Trenches Ep 165

Imagine a bright sunny day on the farm while your son plays outside. You are on your tractor and realize you don’t see your son anymore. Panic sets in…Now imagine your 9-1-1 taking the call of a frantic father who has run over his child. The pain in his voice is haunting... This is what it’s like, within the trenches. In this episode, you will hear stories from the IAM911 movement, a movement I started to fight the reclassification of dispatchers from clerical to protective and bring Read more [...]
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