Within the Trenches

Based on the experience of being a 9-1-1 dispatcher.

Within the Trenches Ep 174

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 174 is a live audience episode recorded at the Missouri Public Safety Communications Conference. This episode is called "Open Mic" where we talk about the lighter, more funny part of 9-1-1 dispatch. Episode topics – She's throwing out my spam! What's your last name? Browneye? Lewd on the highway Lewd in the parking lot And more! As always if you have any comments, Read more [...]

Within the Trenches Ep 173

Imagine finding your spouse with a gun. You’re shocked and confused and before you can ask what is going on, you hear a shot. Your spouse falls from a self-inflicted gun shot to the chest. Now imagine you’re 9-1-1 giving the caller CPR instructions and encouraging them to ignore the cracking ribs... This is what it’s like, within the trenches. Episode 173 features the stories of the #IAM911 movement along with a live audience recording from MPSCC. Episode topics – Stories Read more [...]

Within the Trenches Ep 172

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 172 features Jennifer, Training Officer/Alternate Supervisor at Escambia County Public Safety, Florida. News story - Time.com Episode topics – Podcast appearances Jennifer's 9-1-1 Story Taking calls from those you know Calls that stick A 9-1-1 call from Jennifer's daughter Broward County, Florida - School shooting As always if you have any comments, Read more [...]

Within the Trenches Ep 171

  Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode topics - Podcast appearances Recap of NENA 9-1-1 Goes to Washington Celebrating 50 years of 9-1-1 Kari's Law - Official signing NG9-1-1 Institute Awards Reception FCC Commissioner Jessica Rosenworcel's speech As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com Read more [...]

Within the Trenches Ep 170

Ep 170 features Jim Marshall and Ryan Dedmon of the 911 Training Institute. As always if you have any comments, questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com. To pre-order your copy of Jim Marshall's new book "The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 911 Center" please visit the link below. Sponsor - 911 Training Institute – Facebook | Twitter | Web Pre-order "The Resilient Read more [...]

Within the Trenches Ep 169

This episode is sponsored by the 911 Training Institute, unique mental health expertise for the very first responder. This episode is also supported by INdigital, a leader in Next-Gen Core Services. This episode features Leah, Deputy Director with Grand Traverse 9-1-1 out of Michigan. As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. Sponsor - 911 Training Institute – Facebook | Twitter | Web Articles Read more [...]

Sugar, we’re going down

I feel good. I feel very good. Better than I have in a year and a half. As you all know I have been battling a back issue along with extreme shoulder pain and a stiff neck. It has caused problems like you wouldn’t believe. I just wanted to feel better and so, I started working on it. My doctor couldn’t tell me what was wrong and really didn’t look much into it but through some research, friendly conversation and more research I was able to figure it out and I’m on my way to recovery.   How Read more [...]

Within the Trenches Ep 168

Ep 168 is sponsored by the 911 Training Institute and supported by INdigital. This episode features Chris, Director of Barren-Metcalfe Emergency Communications Center out of Kentucky and was recorded at the NENA SBP conference in Orlando, Florida. In this episode Chris shares his 9-1-1 story, details on the Kentucky 9-1-1 Summit and his opinion on a possible change in the dispatch identifier of PSAP to something more fitting of what a dispatch center does now. This is an episode you don't want Read more [...]

January Podcast Sponsor

I am excited and honored to have the 911 Training Institute as the sponsor for the month of January. The 911 Training Institute (911TI) is founded by Jim Marshall, an accomplished licensed mental health professional, specializing in trauma exposure. In 2005, he brought his professional mental health expertise to the 911 industry. Since then, he’s trained thousands of public-safety dispatchers from police and fire agencies throughout the United States. Marshall integrates principles of psychology Read more [...]

To walk among heroes

"To walk among heroes" Guest blog post - Written by - Billy Short - Technical Trainer with RPSS It was the last class of my training assignment for a PSAP in Louisiana. The training part of my class was over, so I broke into my post class “appreciation speech.” Since becoming a technical trainer for 911 dispatchers, my eyes had been opened to things that I guess, I had always taken for granted. I shared with the class how that I, as a citizen, truly appreciated the work that dispatchers Read more [...]
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