Based on the experience of being a 9-1-1 dispatcher.
Ep 157 features Tracy Eldridge, 9-1-1 Operations Lead for RapidSOS. This episode was recorded live at the 2017 IPSTA conference at the Crowne Plaza in Springfield, Illinois. In this episode Tracy shares her 9-1-1 dispatch story, her realization of having PTSD, dealing with it and her transition from the dispatch center to becoming an Industry Partner with RapidSOS. This is a must listen so please check it out and share.
If there are any questions for Tracy regarding her training or PTSD advice Read more […]
This episode is brought to you by Dispatch In Depth–a new podcast for emergency dispatchers. If you like Within The Trenches, you’re gonna want to check it out. Dispatch In Depth takes you deep into the why and how of emergency dispatching. It’s produced by the International Academies of Emergency Dispatch and hosted by Isabel Gardett, the Director of Academics at IAED. Each episode features an interview with experts in the field including researchers, dispatchers, responders and public safety Read more […]
Ep 155 features Dee, a dispatcher out of the city of Rockport, Texas. In this episode Dee shares her 9-1-1 story as well as what it was like to work in dispatch during Hurricane Harvey. Rockport was ground zero for this hurricane and her story is an amazing one. From the city running out of resources to no cell service for weeks, Dee, along with her crew and those on the road worked hard. But what if you have to tell someone no to a request for help? In dispatch you don’t tell people no but in this Read more […]