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Within the Trenches Ep 159

This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 159 of Within the Trenches features Rachel, Public Safety IT PM with Wake County out of NC and guest regular, director of Vigo County and President of NENA Rob ‘Bigmac’ McMullen. In this episode Rachel shares her 9-1-1 story. She talks about how she started in dispatch and switched over to a Public Safety IT PM. This episode spirals into hilarity as we talk about 9-1-1 topics and listen to a news story out of Polk County, FL that will have you cracking up. It’s a must listen!

As always, if you have any comments, questions or you would like to be a guest on the show send an email to


Podcast Sponsor – 

Dispatch In Depth by the IAED – iTunes | Stitcher Radio | Soundcloud

Episode topics –

  • Funny intro
  • Rachel’s 9-1-1 story
  • Lip cheese
  • Trotting to jail
  • And more

Within the Trenches Ep 158

Episode 158 features Kim Turner, Communications Manager for San Bernardino County Sheriff’s Department in California. She’s also the President of Kim Turner LLC. In this episode Kim tells her 9-1-1 story from dispatch to a police officer and back to run a dispatch center. She shares her experience with a car accident that caused a traumatic brain injury and how dispatch saved her life. She also shares stories from two major incidents in and around her county.

This is a must listen! As always if you have any comments, questions or you want to be a guest on the show, send an email to


Podcast Sponsor – 

Dispatch In Depth by the IAED – iTunes | Stitcher Radio | Soundcloud

Guest –

Kim Turner, LLC – Facebook | Twitter | Web

San Bernardino County Terrorist Attack –

Episode topics –

  • Kim’s 9-1-1 story
  • How 9-1-1 dispatch saved her life
  • The Christopher Dorner incident
  • San Bernardino County Terrorist Attack
  • And more…

Within the Trenches Ep 155


Ep 155 features Dee, a dispatcher out of the city of Rockport, Texas. In this episode Dee shares her 9-1-1 story as well as what it was like to work in dispatch during Hurricane Harvey. Rockport was ground zero for this hurricane and her story is an amazing one. From the city running out of resources to no cell service for weeks, Dee, along with her crew and those on the road worked hard. But what if you have to tell someone no to a request for help? In dispatch you don’t tell people no but in this situation…there is no other option.

This is a must listen. To Dee, her crew, those out on the road and the TERT team that came out to assist, thank you for what you do and thank you for sharing this story. As always, if you have any comments, questions or you would like to be a guest on the show send an email to

CNN Report on Hurricane Harvey

Episode topics –

  • Dee’s 9-1-1 story
  • Hurricane Harvey

Within the Trenches Ep 154


Ep 154 is an extension of the podcast called Imagine Listening. It features the stories from the #IAM911 movement but this episodes’ stories come from the 9-1-1 professionals of the Kentucky Emergency Services Conference. Following their stories is a presentation I gave at the conference. For years I have helped tell the stories of 9-1-1 dispatchers from all over the world but this time it’s my turn. There are four videos shown during this presentation that you can view below. This is a must listen and share.

As always if you have any comments, questions, or you would like to be a guest on the show send an email to



Behind the Mic: Stories from the trenches –

WZZM13 Media Coverage of the podcast –

#IAM911 Video –

Project #IAM911 Video –

Episode topics –

  • #IAM911 stories from the Kentucky Emergency Services Conference
  • My personal #IAM911 story – Within the Trenches – Keep Broadcasting Your Message

Within the Trenches Ep 153


Ep 153 of Within the Trenches features Todd Sparrow, Director at Lawrenceburg 9-1-1 in Kentucky. In this episode Todd reflects on 35 years of public safety service, calls that have stuck with him, the Kentucky Emergency Services Conference and more. For more information on the conference please see the links below.

As always if you have any comments, questions or you would like to be a guest on the show please send an email to

Kentucky Emergency Services Conference – Facebook | Web



Episode topics –

  • Todd’s 9-1-1 story
  • A domestic call at 16 years of age
  • Kentucky Emergency Services Conference
  • #IAM911

Taming Terror

One of my admins on this page is currently working in Florida and is preparing for Hurricane Irma with her crew at her PSAP. This is an honest look at what she is experiencing. Please read, share and sending prayers and good vibes to you my friend.
Written by: Daphanie Bailes – Within the Trenches Admin, In Between the Chaos columnist for IAED & Senior Telecommunicator and Communications Training Coordinator for Martin County Fire Rescue
Taming Terror
Pacing, singing, joking, making lists, wishing for the 911 lines to ring just to keep from watching the Weather Channel over and over and over…..all ways that I have attempted to keep myself focused and not think about the impending bitch of a hurricane named IRMA. “♪♫Waiting is the hardest part…♫♪”
How can I not think about it? Like many of my co-workers, I have children and my husband is essential personnel. I just want to stay home with my munchkin and play trucks on the floor, to be there to hold him when he’s scared, for my spouse to hold me when I can’t hold back the constant level of anxiety that threatens to boil over at any time… Think about something else, think about something else…Did I pack him enough clothes, diapers, wipes and toys? UGH!
With the recent devastation from Hurricane Harvey, no one is taking any chances with IRMA. Florida has not seen a storm of this magnitude since the 1920s. Nine MILLION people expected to be without power for an undetermined amount of time. Holy crap! Well that doesn’t make me feel any better. My phone is BLOWING UP! Text after text arrives from worried family. “Don’t risk your life for a job.” “Get out of there!” But this is what we do. We help people before we help ourselves. We wait until well after the storm passes to check on our own homes, to hear from our own families.
I try to remain positive during the thick of it all to help my team mates, to try to take their minds off the worries that we all share. I am grateful. We are in a secure facility. We have electricity and access to food. We have a ton of Law Enforcement and Fire Rescue family to lift us up and help us if things don’t turn out so well. We have done all we can to prepare and what will be, will be. “♫♪ Let it be, let it be…♪♫”
I know the worst is still yet to come. I know there are people who are going to catch this storm worse than we will, but we are here. We are here to answer the calls, every day, through the storm and after. To be a light, a calming voice, an avenue to hope and help. To have the patience of Job and the wisdom of Solomon. We are expected to hold it all together when the world is falling apart. Again, that is what we do.

Within the Trenches Ep 152


Ep 152 is an extension of the podcast called Imagine Listening. This episode features the stories of the #IAM911 movement. It also features a former police officer who tells his story of a burglary call he went out to that resulted in an officer involved shooting. This is an episode you do not want to miss.

Make sure to check out the links below and as always if you have any comments, questions, or you would like to be a guest on the show send an email to




Natalie Harris – Podcast | Website

A letter to the man I killed –

Officer Involved (Documentary) – Website

Episode topics –

  • #IAM911 stories
  • Burglary radio traffic
  • Audio – A letter to the man I killed

Within the Trenches – #IAM911 One year later


Today, August 24 2017 marks the one year anniversary of when I started the #IAM911 movement. In this episode we will take a look back at why I started it, the explosion, media coverage and the future of the movement. It has been one hell of a year and I thank all of you for the support. I may have started this but it is because of the entire Thin Gold Line that made it a global success.

If you have any comments, questions or you would like to be a guest on the show send an email to




Episode topics –

  • Medical recap
  • A look back at episode 114
  • #IAM911 explosion
  • Media coverage
  • Future
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