Check out our latest posts covering podcasts, news, creative writing, sponsorships and more! 

Within the Trenches – From the inbox

A share from a good friend and past podcast guest. She and her crew worked a tragic fire call and a co-worker wrote a poem for her.
“We took a call the other night for a house fire. 6 perished. We are heart broken. And she wrote that for me.”
I am not empty
I am filled with ghosts.
They live in my soul
They sway alongside the happy spirits that dance with good memories.
I am not impenetrable
I suffer the wounds
Of stabs and lacerations
I bleed, every day when the blood of others’ cuts drip onto me.
I am not strong
I stand at the precipice
Of those who fell down.
I rise, for the fallen who will never rise again.
I am not cursed
I am blessed, knowing
I am a part of life.
Death’s pride, will not gloat over me.
I am there when you live
I am there when you die
I am 911.
I am the voice that will carry you home.

Within the Trenches Ep 160

This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 160 of Within the Trenches features Becky, ACS, or acting communications supervisor, and Mark a telecommunicator with Southeast Emergency Communications in IL.  In this episode both Becky and Mark share their 9-1-1 story, how they got started, calls that have stuck with them and how they can make one question the decisions they make in a moments notice. It’s a must listen!

As always, if you have any comments, questions or you would like to be a guest on the show send an email to

Podcast Sponsor – 

Dispatch In Depth by the IAED – iTunes | Stitcher Radio | Soundcloud

Episode topics –

  • Becky’s 9-1-1 story
  • Mark’s 9-1-1 story
  • Calls that stuck with them
  • Running scenarios
  • In dispatch mode out of the center

Within the Trenches Ep 154


Ep 154 is an extension of the podcast called Imagine Listening. It features the stories from the #IAM911 movement but this episodes’ stories come from the 9-1-1 professionals of the Kentucky Emergency Services Conference. Following their stories is a presentation I gave at the conference. For years I have helped tell the stories of 9-1-1 dispatchers from all over the world but this time it’s my turn. There are four videos shown during this presentation that you can view below. This is a must listen and share.

As always if you have any comments, questions, or you would like to be a guest on the show send an email to



Behind the Mic: Stories from the trenches –

WZZM13 Media Coverage of the podcast –

#IAM911 Video –

Project #IAM911 Video –

Episode topics –

  • #IAM911 stories from the Kentucky Emergency Services Conference
  • My personal #IAM911 story – Within the Trenches – Keep Broadcasting Your Message

Within the Trenches Ep 153


Ep 153 of Within the Trenches features Todd Sparrow, Director at Lawrenceburg 9-1-1 in Kentucky. In this episode Todd reflects on 35 years of public safety service, calls that have stuck with him, the Kentucky Emergency Services Conference and more. For more information on the conference please see the links below.

As always if you have any comments, questions or you would like to be a guest on the show please send an email to

Kentucky Emergency Services Conference – Facebook | Web



Episode topics –

  • Todd’s 9-1-1 story
  • A domestic call at 16 years of age
  • Kentucky Emergency Services Conference
  • #IAM911

Taming Terror

One of my admins on this page is currently working in Florida and is preparing for Hurricane Irma with her crew at her PSAP. This is an honest look at what she is experiencing. Please read, share and sending prayers and good vibes to you my friend.
Written by: Daphanie Bailes – Within the Trenches Admin, In Between the Chaos columnist for IAED & Senior Telecommunicator and Communications Training Coordinator for Martin County Fire Rescue
Taming Terror
Pacing, singing, joking, making lists, wishing for the 911 lines to ring just to keep from watching the Weather Channel over and over and over…..all ways that I have attempted to keep myself focused and not think about the impending bitch of a hurricane named IRMA. “♪♫Waiting is the hardest part…♫♪”
How can I not think about it? Like many of my co-workers, I have children and my husband is essential personnel. I just want to stay home with my munchkin and play trucks on the floor, to be there to hold him when he’s scared, for my spouse to hold me when I can’t hold back the constant level of anxiety that threatens to boil over at any time… Think about something else, think about something else…Did I pack him enough clothes, diapers, wipes and toys? UGH!
With the recent devastation from Hurricane Harvey, no one is taking any chances with IRMA. Florida has not seen a storm of this magnitude since the 1920s. Nine MILLION people expected to be without power for an undetermined amount of time. Holy crap! Well that doesn’t make me feel any better. My phone is BLOWING UP! Text after text arrives from worried family. “Don’t risk your life for a job.” “Get out of there!” But this is what we do. We help people before we help ourselves. We wait until well after the storm passes to check on our own homes, to hear from our own families.
I try to remain positive during the thick of it all to help my team mates, to try to take their minds off the worries that we all share. I am grateful. We are in a secure facility. We have electricity and access to food. We have a ton of Law Enforcement and Fire Rescue family to lift us up and help us if things don’t turn out so well. We have done all we can to prepare and what will be, will be. “♫♪ Let it be, let it be…♪♫”
I know the worst is still yet to come. I know there are people who are going to catch this storm worse than we will, but we are here. We are here to answer the calls, every day, through the storm and after. To be a light, a calming voice, an avenue to hope and help. To have the patience of Job and the wisdom of Solomon. We are expected to hold it all together when the world is falling apart. Again, that is what we do.

Within the Trenches Ep 152


Ep 152 is an extension of the podcast called Imagine Listening. This episode features the stories of the #IAM911 movement. It also features a former police officer who tells his story of a burglary call he went out to that resulted in an officer involved shooting. This is an episode you do not want to miss.

Make sure to check out the links below and as always if you have any comments, questions, or you would like to be a guest on the show send an email to




Natalie Harris – Podcast | Website

A letter to the man I killed –

Officer Involved (Documentary) – Website

Episode topics –

  • #IAM911 stories
  • Burglary radio traffic
  • Audio – A letter to the man I killed

Within the Trenches – #IAM911 One year later


Today, August 24 2017 marks the one year anniversary of when I started the #IAM911 movement. In this episode we will take a look back at why I started it, the explosion, media coverage and the future of the movement. It has been one hell of a year and I thank all of you for the support. I may have started this but it is because of the entire Thin Gold Line that made it a global success.

If you have any comments, questions or you would like to be a guest on the show send an email to




Episode topics –

  • Medical recap
  • A look back at episode 114
  • #IAM911 explosion
  • Media coverage
  • Future

The Next Call…

Guest blog written by: Daphanie Bailes – Within the Trenches Admin, In Between the Chaos columnist for IAED & Senior Telecommunicator and Communications Training Coordinator for Martin County Fire Rescue

I have never done that. I was so emotionally consumed by your call, I broke character completely. I walked outside and did something that I had never needed to do before.

Yours was the first call of my shift. You said you found your teenage son on the floor in his room…cold…blue. The phone wouldn’t reach. You said you would call from your cell. I told you to leave the line open and call back. As the phone rang only a few seconds later, I told my team that I would get it, I had you. We did CPR for what felt like forever. I relayed location information in between the compressions counter so Law Enforcement could find your house. When I heard the officer arrive and attach the AED, the robotic voice emitted a heart wrenching phrase, “Shock not advised”. The officer continued CPR until the rescue went on scene. I stayed on that open line as long as I could, listening for some glimmer of hope. The rescue encoded to the hospital. I heard the auto-pulse machine in the background giving compressions. I listened to the paramedic relay the ALS protocol administered. Round after round of medication had been given. No change.

At some point, I was able to walk outside. I needed a minute. Just to process. It was raining. Maybe I could somehow wash your screams out of my head. The situation just hit so close to home, I couldn’t shake it off.

I called my daughter’s middle school. I asked the receptionist to pull her out of class and have her call me. Why was I asking this? What is wrong with me? Moments later, my phone rang.

“Hello.” “Mommy, what’s wrong?”

“Nothing, baby. Mommy had a bad call. I just wanted to hear your voice.”

“Ok, Mom. I love you.” (How lucky was I to be able to hear that?!)

“I love you, too. Have a good day, sweetheart. I’ll see you later.”

I came back in and stopped by my boss’ office. He asked me if I was ok. In my head I’m shouting “How can I be ok?” I began to cry and told him how I felt, another first for me. I told him how I feel like a little part of my heart dies each time I take a call like that, how I don’t know how many more of those calls I can take, how my heart hurts, how I wish that I could just take a break from it all but I know I can’t. My team needs me. I was lucky enough that he was able to cover the phones for me a little while longer. I took another walk around the parking lot, took a few more deep breaths and resumed my post, waiting for that next call.

Later, the hospital called for an air transport to the pediatric hospital in the neighboring county. I prayed it was “my patient”. Almost 2 hours later, the patient was stable enough to fly. Do I dare hope?

I was blessed to receive several updates through the public safety grapevine, a definite rarity. After each update, I remained “cautiously optimistic”. A few weeks later, I learned he went home. The Protocol, the on-scene efforts, the pre-hospital care, the modern medicine of 3 different hospitals, many prayers and a miracle had brought this child back. Back to his momma, so she could hear him say “I love you too Mom”.

That makes it all worth it. That’s why we take the needle and thread and sew the pieces of our heart back together…and take the next call.

Scroll to top