Within the Trenches Ep 125

Episode 125 features an interview with Kyle, a 9-1-1 dispatcher with Montgomery County Central Communications Center out of Indiana. He shares his 9-1-1 story and a recent call that follows a tragedy involving a mother who murdered her own children, stabbed herself in the neck but lived. She has been charged with two counts of murder and so far, has pleaded not guilty. This is an episode you don't want to miss. This is also part of the season finale of the Sword & Scale podcast. As always Read more [...]

Within the Trenches Ep 124

This is a short episode on the Within the Trenches Continuing Education Scholarship in association with the IAED, a recap of stories told in Ep. 123 and a shout out to Sword & Scale, an addicting true crime podcast that you must check out! I helped out on episode 82, their season finale and it is horrific! Per Mike, "DO NOT LISTEN TO EPISODE 82!" As always if you have any questions or you would like to be a guest on the show, send an email to wttpodcast@gmail.com. Within the Trenches Continuing Read more [...]

Within the Trenches Ep 123

Within the Trenches Ep 123 - This episode features four of my personal #IAM911 movement stories. They are the stories that started it all and now they have more of an explanation to them. Enjoy, share and make sure to check out the IAED links below as well as the information on the Within the Trenches Continuing Education Scholarship. As always if you have any questions, comments or you want to be a guest on the show, send an email to wttpodcast@gmail.com. IAED - Facebook | Twitter | Web     Episode Read more [...]

Within the Trenches Ep 122

Within the Trenches episode 122 is sponsored by INdigital, a leader in Next-Gen Core Services. This episode features Jennifer, a dispatcher with Ogle County Sheriff’s Office out of Illinois and show regular Rob 'Big Mac' McMullen, director with Vigo County, Indiana and 1st VP of NENA. Jennifer shares her 9-1-1 story, we visit a tragic homicide case out of Montgomery County, Indiana and we share some updates on the #IAM911 movement, decals and the IAED/Within the Trenches Continuing Education Read more [...]

Within the Trenches Ep 121

Welcome to episode 121 of Within the Trenches. In this episode I had the opportunity to speak with Bailey, a Dispatcher and Corrections Officer with Mountrail Sheriff’s Department out of North Dakota. She is also a singer and songwriter and released a song based on her experience as a 9-1-1 professional back in April of 2016. The song was submitted as an #IAM911 movement post and is a must listen. Bailey shares her story in this episode along with her song. Below are links to her music and social Read more [...]

The Voice on the Line

Guest Blog Post Author: Rachael Brain Massachusetts EMT & Emergency Dispatcher What did you do today? Today I told a young man he had to stop crying so I could help him perform CPR on his mother. The mother who overdosed in the middle of his cartoons. I had to talk to a soldier suffering from severe post traumatic stress disorder and try to keep him on the line and convince him not to jump down onto the highway to stop the voices in his head. I had to listen to the graphic details of Read more [...]

Within the Trenches Ep 120

Welcome back to another great episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I go solo and update everyone on major happenings with the podcast, the #IAM911 movement, Project #IAM911 and the recent announcement on my collaboration with the International Academies of Emergency Dispatch (IAED.) I also share an audio #IAM911 story from Donita, a 9-1-1 professional, as well as a video I put together as a glimpse into the stories that make Read more [...]

The #IAM911 Movement

This is the #IAM911 movement. Please watch and share. ***Warning*** The following stories may be considered disturbing. If you suffer from PTSD or may have suicidal tendencies, this could be a trigger. Please watch at your own risk. The stories here are all real. The public's worst day is every day for 9-1-1 dispatchers everywhere. Read more [...]

I am NOT a first responder

The following is in direct response to the Facebook comments of the policeone.com article “Should dispatchers be officially classified as first responders?” written by Melissa Mann. The article itself is great but there are some people who think we should not be reclassified or that we are not “in the shit” like the public safety personnel who are on scene.   “I am NOT a first responder”   Written by: Daphanie Bailes - Within the Trenches Admin, In Between the Chaos columnist Read more [...]

Within the Trenches Ep 119

Welcome to episode 119 or 9-1-1 of Within the Trenches. In this episode I had the chance to speak with Brianna, deputy director with Benton County Office of Emergency Communications in Arkansas and show regular, Rob “Big Mac” McMullen, director of Vigo County out of Indiana and 1st VP of NENA. We recorded live from the Hilton in Columbus, Ohio for the NENA Standards and Best Practices Conference as well as the Critical Issues Forum. This episode was a lot of fun to record and we covered a lot Read more [...]