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Calling All 9-1-1 Dispatchers!

A project by Within the Trenches Podcast Facebook Page Admin Shae.

Two years ago, I shared an article where the state of Tennessee was looking at making the status of their 911 Dispatchers “public safety” employees rather than “office clerical”.

And someone suggested that I was “denigrating” secretaries everywhere with this information. An article mind you, not written by me.

That struck a nerve with me then, and it’s still something that bothers me now. Not her words so much, but the fact that it’s two years later and we’re no closer to being realized for who we really are – the first, first responders.

So as a tribute to us, I’m asking for dispatch agencies all across the globe to send us a picture from your agency of what it really looks like in the throws of dispatch. Within the Trenches.

I’m asking for realistic, preferably candid photos of you or your team members, taken in your center. I want to tell a story through pictures, the heartache of hearing someone’s last breath, the helplessness of hearing the phone clatter to the ground – unable to help the person on the other end, the exhaustion on the faces of dispatchers after tragedy found their community.

I want people to watch this video and see in our faces that we are more than “just” secretaries. We are the first, first-responders. #IAM911

A few rules:

  • No up close views of your CAD
  • Realistic, preferably candid photos. (no smiling group photos for this project)
  • Send your photos to the page or email them to wttpodcast@gmail.com

Within the Trenches Ep 159

This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 159 of Within the Trenches features Rachel, Public Safety IT PM with Wake County out of NC and guest regular, director of Vigo County and President of NENA Rob ‘Bigmac’ McMullen. In this episode Rachel shares her 9-1-1 story. She talks about how she started in dispatch and switched over to a Public Safety IT PM. This episode spirals into hilarity as we talk about 9-1-1 topics and listen to a news story out of Polk County, FL that will have you cracking up. It’s a must listen!

As always, if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

 

Podcast Sponsor – 

Dispatch In Depth by the IAED – iTunes | Stitcher Radio | Soundcloud

Episode topics –

  • Funny intro
  • Rachel’s 9-1-1 story
  • Lip cheese
  • Trotting to jail
  • And more

Within the Trenches Ep 151

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Ep 151 features Brianna, Benton County Emergency Communications out of Arkansas & Rob McMullen, director of Vigo County out of Indiana & NENA President. This episode begins with my first day in San Antonio, Texas for the NENA national conference and a 9-1-1 call I had to make on a couple who was arguing and at one point the male half was hanging from a parking garage. Brianna and Rob tell stories of their own and share what is in store for Rob as the incoming President of the National Emergency Number Association (NENA.)

This episode was recorded live at the National NENA conference in San Antonio, Texas and is a must listen. As always if you have any questions, comments or you want to be a guest on the show please send an email to wttpodcast@gmail.com.

 

Episode topics –

  • The domestic at the top of the parking garage
  • What is FirstNet?
  • Rob for President
  • And more!

Within the Trenches Ep 150

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Episode 150 features Don, a Dispatch Manager at  Sonoma County SO and Lee Ann, Dispatch Manager with Marin County SO out of California. In this episode we follow the 9-1-1 stories of Don and Lee Ann from the beginning to present day. We talk about the calls that stick with a person and those that can make or break ones career. This episode was recorded live at the National NENA conference in San Antonio, Texas and is a must listen.

As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

 

 

Episode topics –

  • Don’s 9-1-1 story
  • Lee Ann’s 9-1-1 story
  • 9-1-1 calls that stick
  • 9-1-1 calls that make or break a career
  • Don’s life size pic of Rob
  • And more

Within the Trenches Ep 149

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Ep 149 features Jen, a telecommunicator out of an agency in Illinois. In this episode Jen tells her 9-1-1 story, shares some calls and stressors of the job, along with some educational points for those calling 9-1-1 on a cell phone and how cell phones can still be used to dial 9-1-1 even when there is no service.

This is a must listen so please check it out and share. As always if you have any questions, comments or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

 

 

 

Episode topics –

  • Jen’s 9-1-1 story
  • 9-1-1 prank
  • Kids playing on the phone and how to avoid it on a cell phone
  • Always know where you are
  • And more

Within the Trenches Ep 148

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Episode 148 features Adam Timm of The Healthy Dispatcher. This episode was recorded at the 2017 Michigan NENA conference in Lansing. In this episode Adam reflects on his dispatch career that spanned over 10 1/2 years in Los Angeles, California. He focuses on how stress from the job turned him into what his co-workers called him, “Angry Adam” and how going to classes to help deal with his stress helped him drop his angry persona and helped him realize his calling in helping his fellow dispatchers become less stressed and focus on their health and mental wellness.

This is a must listen! As always if you have any comments, questions or you want to be a guest on the show send an email to wttpodcast@gmail.com. For more information on Adam Timm and The Healthy Dispatcher see the links below.

The Healthy Dispatcher – Facebook | Linkedin |Twitter | Web

 

 

 

Episode topics –

  • Adam’s 9-1-1 story
  • To judge or not to judge
  • The death of “Angry Adam”
  • The rise of The Healthy Dispatcher

Within the Trenches Ep 147

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Ep 147 was recorded in front of a live audience at the 2017 Indiana NENA/APCO conference. Dispatchers share their outrageous and funny calls.

As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

 

 

 

 

 

Episode topics –

  • Open mic – “That feels so good…”
  • Open mic – “I’m willing to try…”
  • 911 call – The billboard
  • And much more

Within the Trenches Ep 146

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Today’s episode is a hard one. If you have followed the #IAM911 movement then you know that many of the stories told by the dispatchers who lived them are hard ones. There are some good ones but they are rare. Many 9-1-1 professionals have poured their hearts out for the movement and continue to do so. In doing this they have opened the eyes of millions to what they do every single time they answer a call. These professionals have also found a way to tell their stories, heal and find some sort of closure.

As my team and I continued to help share these important stories I had a thought, “Why not reach an even bigger audience by sharing them on the podcast?” This is now known as “Imagine Listening”, an extension of the podcast featuring the stories of the #IAM911 movement. When recording these episodes, I read each story so that more people can get a feel for the types of calls, emotions and stress the dispatcher deals with.

They have become quite popular and in this episode, I recorded it with a live audience. There were about 120 people in attendance and some dispatchers read their owns stories. Others wrote them down and my co-presenter Rob and I read them out loud. The room was packed and the emotions were high. We shared our stories and we healed. This is an important episode indeed.

Please listen and share with everyone you know including local leaders. Let them know why you should be recognized as a 9-1-1 professional. As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com

***WARNING – IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES THIS MAY BE A TRIGGER. YOU ARE LISTENING AT YOUR OWN RISK.***

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