Within the Trenches Ep 76

Welcome back to another episode of Within the Trenches. It has been a busy month! Since the last episode I have been training dispatchers on text FOR 911 platform textty. It has been a lot of fun though and I love what I do. On top of that I can officially say that the 911 Wellness Foundation and Within the Trenches are now strategic partners. What that means is that we are working together to reach a greater audience by utilizing each other’s outlets. I have also been talking with my co-host Whitney Read more [...]

Emergency Services Series – Dispatch

The field of emergency services has a big responsibility. They put themselves on the line every day in order to keep the public safe. When you call 9-1-1 for police, fire, or ems, you get to see them face-to-face. The ones you don’t see are the dispatchers on the other end. They are first in line when an emergency occurs and their role is vital to the safety of the public. Jabber Log recently sat down with Whitney Wilson, a 9-1-1 operator with Allegan County Central Dispatch, to see what she does Read more [...]

Emergency Services Series – Law Enforcement

Hello folks and welcome to another installment of the Emergency Services Series I have been working on in class for my Masters program. The first part involved the K-9 Unit of the Allegan County Sheriff's Department, the second involved Joel Thompson of Plainwell EMS, and this part features Allegan County Sheriff's Deputy Ryan Brown. I hope you enjoy another story from the field of emergency services. 20120729 Emergency Services - Law Enforcement 001 from Ricardo Martinez II on Vimeo. Read more [...]

A brief audio story from the field of Emergency Services

I have experienced a lot in my life and being a 9-1-1 supervisor has allowed me to learn more about emergency services and those who work in the field. Today I got the chance to interview Joel Thompson, a Plainwell EMS paramedic. The audio story, which can be heard by following the link below, sheds light on what makes him tick, his educational background and what he enjoys most about his job. A big thanks goes out to Thompson, Plainwell EMS, and Allegan County Central Dispatch for assisting in this Read more [...]

The Calm Within The Storm Of 9-1-1 Calls

Within Allegan County Central Dispatch sits one of several seasoned 9-1-1 operators. Her 20 years of experience have contributed to the safety of the public as well as her co-workers in public safety. During down time, she jokes with her co-workers in the room. Having a contagious laugh, the others can’t help but join in. The phones rings, the room goes silent. “9-1-1 where’s your emergency?” This is how Tammy Gane answers a 9-1-1 call. She’s calm and professional with a helping Read more [...]

Within the Trenches – What Can 9-1-1 Do For You?

The past week has been a busy one. I've been doing the usual with work, school and family but I also had the chance to attend the annual NENA conference in Lansing, MI. NENA is the National Emergency Number Association. Those within the world of public safety gather each year for Michigan's chapter of NENA to share ideas, visit with vendors and attend helpful workshops. This was my first conference. Out of the three-day event I was able to attend on two different days. It felt good to sit among my Read more [...]
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