06/27/16

Within the Trenches Ep 112

Welcome to Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. Episode 112 features Jordon, a dispatcher and CTO out of Colorado and this episode is kind of a behind the scenes look at the voiceover work for the podcast. It’s a funny one and towards the end we talk about marijuana, Colorado’s legalization, edibles and how they pertain to 9-1-1. It was a funny episode to record and I hope you enjoy it. As always if you have any questions or you would like to Read more [...]
06/22/14

Within the Trenches Ep 69

Good afternoon and welcome to episode 69 of Within the Trenches. In this episode I had the pleasure of meeting with Richard, a telecommunicator with Mt. Juliet Police and Fire out of Tennessee and one of two nationally selected telecommunicators to receive the 9-1-1 Hero Award through PSTC/911 Cares. This was an excellent episode to record and we even hit an interesting moment around 27 minutes 16 seconds in where maintenance in the Music City Center were packing up displays and you can hear them Read more [...]
06/20/14

Within the Trenches Ep 65

Welcome back to another episode of Within the Trenches. This is episode 65 and I have to say right off the bat that there was an issue with this one. As you heard in episode 64 we had to redo the entire thing due to a subject who showed up and was drowning out the microphones. Some knobs were turned down and one of them was never turned back up so some audio is missing. I do apologize but it’s still an awesome one so check it out and share. In this episode I spoke with Rob, Director of Vigo Read more [...]
05/27/14

You sponsor, we advertise!

On June 14 -19 2014 the National Emergency Number Association (NENA) will be in Nashville Tennessee for the annual National NENA conference. This is a fun filled week for 9-1-1 professionals to learn and network through educational courses. Our Industry Partners allow us to put on a great conference. They also provide the latest and greatest of their products to be displayed. I support how important it is for dispatchers to partake in this conference and the amount of knowledge one can take back Read more [...]
05/17/14

Within the Trenches Ep 61

Good afternoon and welcome back to another awesome episode of Within the Trenches. It has been a pretty busy week with the announcement of Indiana's statewide text-to-9-1-1 plan  but I now have time so I'm posting a brand new episode from Indiana's NENA conference. In this episode I spoke with Jessica, a dispatcher / CTO with Kosciusko 9-1-1 Communications. Jessica was honored during the opening ceremony with a few others where she received the Teamwork Award. Jessica shares how she got started Read more [...]
05/3/14

Within the Trenches Ep 59

Within the Trenches is back with episode 59! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Julie, Deputy Director with Bartholomew 9-1-1 Center and Claudia who is a dispatcher with Fayette County Communications. We share stories of messing up on the mic, burnout and how to deal with hitting a rough patch and renewing your love for dispatch. This is a must listen so check it out and share! As always you Read more [...]
04/21/14

Within the Trenches Ep 53

Hello everyone! Within the Trenches is back with episode 53 featuring Ed, the Director of Bartholomew County 9-1-1 Center and President of Indiana NENA. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode Ed shares his dispatch experience, switching from dispatch to being an on the road state trooper and eventually becoming the director at Bartholomew. This is just one of several episodes coming up this week from Read more [...]
04/21/14

Within the Trenches Ep 52

Hello everyone! Within the Trenches is back with episode 52 featuring Jeff, the Director of Monroe County Central Dispatch and 1st Vice President for Indiana NENA. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode Jeff shares his dispatch experience, the importance of continuing education, what the general public knows or doesn’t know about 9-1-1 and some advice to new and seasoned dispatchers. This is just Read more [...]
04/21/14

Within the Trenches Ep 51

Hello everyone! Within the Trenches is back with episode 51 featuring David, the Director of Kosciusko 9-1-1 in Indiana. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode David shares his dispatch experience and how he worked his way up to the position of director of his center. We also touch on text-to-9-1-1 and his experience thus far. This is just one of several episodes coming up this week from the Indiana Read more [...]
06/23/13

Within the Trenches Ep 35 – National NENA Conference Series

Within the Trenches is back with episode 35! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Jennifer, Director of Loudon County 9-1-1 in Tennessee and she is also the NENA President for the Tennessee Chapter. Jennifer shared her 9-1-1 story beginning with her time as a telecommunicator to her rise up to the position of director. We also touch on how important 9-1-1 Read more [...]