Dispatch Monkey

Stressors in Emergency Dispatching: A Personal and Analytical Insight

  A guest blog by: Lloyd R. Brownell and Kristen Olaes of Dispatch Monkey The last few months of 2016, presented itself as a watershed moment in the world of Emergency Dispatch, within the United States. Americans and in fact, the world, had begun to realize that Emergency Dispatchers truly are, “The most important person that you will never see.” This was due in no small part, to APCO International and NENA pushing for the reclassification of emergency dispatchers from the “clerical” Read more [...]

Within the Trenches Ep 118

Welcome back to Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I finally got the chance to speak to Ryan, who serves with the 911 Wellness Foundation as well as a consultant for the 911 Training Institute and runs the blog and social media outlets for Operation 10-8. This has been about 2 years in the making but it was worth the wait. Also on the podcast is Lloyd, a previous guest on the show and a police dispatcher in Western Canada. This was Read more [...]

Within the Trenches Ep 102

Welcome to episode 102 of the Within the Trenches Podcast, a podcast based on the experience of being a 911 dispatcher. The show is going strong and while stories are the main focus of the podcast, 911 companies and organizations are coming on the show to talk about what they are doing. The way I look at it is that if I can supply dispatchers with some free training through the podcast, why not? On episode 101 I spoke with Eddie of St. Louis County, Missouri and he shared his 911 story as well Read more [...]
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