dispatch

Within the Trenches Ep 161

Ep 161 is the last of a series of episodes recorded live at the Illinois Public Safety Telecommunications Association conference. This was a hell of a show and I look forward to returning. Thank you to everyone for hosting the show and to those who stopped by to say hello, take pictures and especially to those who were guests on the podcast. This episode features Vanessa, supervisor with West Suburban consolidated dispatch center. In this episode Vanessa shares her 9-1-1 story and those that Read more [...]

A day in the life…A response…

I read the news today oh boy, about the OMB who denied again, and though the news was rather sad, well I just had to laugh… See…I could sing a song, write an angry letter or I could send a blanket tweet, but I’m not going to do that. Instead I am going to acknowledge the bigger picture here, which are the 9-1-1 call takers and dispatchers. Now, this isn’t the first time you were denied a reclassification. People fought for this and instead of waiting on the sidelines, many of you took Read more [...]

#IAM911 – The next step

I started the #IAM911 movement as something small, one voice, and I asked that everyone share their stories. Once you did, one voice became a worldwide shout from the Thin Gold Line. Because of your support and passion to show everyone what you do everyday, that you do more than answer the phone, the movement exploded. Since the beginning I have been working on pushing your stories to a bigger audience and I'm about ready to reveal the next step. It's an obvious one and people have asked since Read more [...]

Within the Trenches – From the inbox

A share from a good friend and past podcast guest. She and her crew worked a tragic fire call and a co-worker wrote a poem for her.   "We took a call the other night for a house fire. 6 perished. We are heart broken. And she wrote that for me."   I am not empty I am filled with ghosts. They live in my soul They sway alongside the happy spirits that dance with good memories.   I am not impenetrable I suffer the wounds Of stabs and lacerations I Read more [...]

Within the Trenches Ep 160

This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 160 of Within the Trenches features Becky, ACS, or acting communications supervisor, and Mark a telecommunicator with Southeast Emergency Communications in IL.  In this episode both Becky and Mark share their 9-1-1 story, how they got started, calls that have stuck with them and how they can make one question the decisions they make in a moments Read more [...]

Calling All 9-1-1 Dispatchers!

A project by Within the Trenches Podcast Facebook Page Admin Shae. Two years ago, I shared an article where the state of Tennessee was looking at making the status of their 911 Dispatchers “public safety” employees rather than “office clerical”. And someone suggested that I was “denigrating” secretaries everywhere with this information. An article mind you, not written by me. That struck a nerve with me then, and it’s still something that bothers me now. Not her words so much, Read more [...]
This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 159 of Within the Trenches features Rachel, Public Safety IT PM with Wake County out of NC and guest regular, director of Vigo County and President of NENA Rob ‘Bigmac’ McMullen. In this episode Rachel shares her 9-1-1 story. She talks about how she started in dispatch and switched over to a Public Safety IT PM. This episode spirals into hilarity as Read more [...]

Within the Trenches Ep 159

This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 159 of Within the Trenches features Rachel, Public Safety IT PM with Wake County out of NC and guest regular, director of Vigo County and President of NENA Rob ‘Bigmac’ McMullen. In this episode Rachel shares her 9-1-1 story. She talks about how she started in dispatch and switched over to a Public Safety IT PM. This episode spirals into hilarity as Read more [...]
Episode 158 features Kim Turner, Communications Manager for San Bernardino County Sheriff’s Department in California. She’s also the President of Kim Turner LLC. In this episode Kim tells her 9-1-1 story from dispatch to a police officer and back to run a dispatch center. She shares her experience with a car accident that caused a traumatic brain injury and how dispatch saved her life. She also shares stories from two major incidents in and around her county. This is a must listen! As always Read more [...]

Within the Trenches Ep 158

Episode 158 features Kim Turner, Communications Manager for San Bernardino County Sheriff’s Department in California. She’s also the President of Kim Turner LLC. In this episode Kim tells her 9-1-1 story from dispatch to a police officer and back to run a dispatch center. She shares her experience with a car accident that caused a traumatic brain injury and how dispatch saved her life. She also shares stories from two major incidents in and around her county. This is a must listen! As always Read more [...]

Within the Trenches Ep 157

Ep 157 features Tracy Eldridge, 9-1-1 Operations Lead for RapidSOS. This episode was recorded live at the 2017 IPSTA conference at the Crowne Plaza in Springfield, Illinois. In this episode Tracy shares her 9-1-1 dispatch story, her realization of having PTSD, dealing with it and her transition from the dispatch center to becoming an Industry Partner with RapidSOS. This is a must listen so please check it out and share. If there are any questions for Tracy regarding her training or PTSD advice Read more [...]
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