dispatch

January Podcast Sponsor

I am excited and honored to have the 911 Training Institute as the sponsor for the month of January. The 911 Training Institute (911TI) is founded by Jim Marshall, an accomplished licensed mental health professional, specializing in trauma exposure. In 2005, he brought his professional mental health expertise to the 911 industry. Since then, he’s trained thousands of public-safety dispatchers from police and fire agencies throughout the United States. Marshall integrates principles of psychology Read more [...]

Within the Trenches Ep 166

Ep 166 is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. This episode features Rob "Big Mac" McMullen, director at Vigo County 9-1-1 out of Indiana and current President of NENA. In this episode we catch up on what he is doing with NENA, automated dispatching and the new FOX TV series, "9-1-1." As always if you have any comments questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com. Podcast Read more [...]

Within the Trenches Ep 165

Imagine a bright sunny day on the farm while your son plays outside. You are on your tractor and realize you don’t see your son anymore. Panic sets in…Now imagine your 9-1-1 taking the call of a frantic father who has run over his child. The pain in his voice is haunting... This is what it’s like, within the trenches. In this episode, you will hear stories from the IAM911 movement, a movement I started to fight the reclassification of dispatchers from clerical to protective and bring Read more [...]

Within the Trenches Ep 164

  Ep 164 features the co-founder of The Healthy Dispatcher, Adam Timm. In this episode Adam gives an overview of his history from 9-1-1 dispatcher to health and mental wellness advocate. He talks about the first ever 9-1-1 Training Summit held in Charlotte, North Carolina in partnership with the Denise Amber Lee Foundation. We also talk about resolutions for the new year and what we can do to avoid stress in the workplace. This is a must listen! As always if you have any comments, Read more [...]

Within the Trenches Ep 163

  Ep 163 features Jim Marshall, Director of the 911 Training Institute and Ryan Dedmon, Outreach Director. In this episode we reveal the details of the Survive & Thrive Fit Challenge. Per Ryan, "The Survive & Thrive Fit Challenge is a collaborative partnership between the 911 Training Institute and Within the Trenches Podcast. Jim Marshall, the Director of the 911 Training Institute, developed this challenge after Survive & Thrive, one of his more popular training classes Read more [...]

Within the Trenches Ep 162

Ep 162 of Within the Trenches features Megan, alternate lead dispatcher with Cascade County, Great Falls Police Dispatch in Montana. In this episode Megan shares how she got into dispatching, calls that have stuck with her and a call that resulted in something rare in the world of dispatching. She got the opportunity to meet a caller and the callers father, a man she helped save through CPR instructions she gave. This is a must listen! As always if you have any comments, questions or you Read more [...]
We administer CPR instructions, call pursuits, listen to shots fired, last breaths, and first cries. We are the nameless, faceless, first first-responders. #WithintheTrenchesPodcast #IAM911   Video created by Within the Trenches Podcast Facebook Page Admin Shae.   Music credit and all rights to the song "Human" belong to Rag'n'Bone Man.   Huge props to Shae! Please watch and share.   Read more [...]

I’m Only Human

We administer CPR instructions, call pursuits, listen to shots fired, last breaths, and first cries. We are the nameless, faceless, first first-responders. #WithintheTrenchesPodcast #IAM911   Video created by Within the Trenches Podcast Facebook Page Admin Shae.   Music credit and all rights to the song "Human" belong to Rag'n'Bone Man.   Huge props to Shae! Please watch and share.   Read more [...]

Within the Trenches Ep 161

Ep 161 is the last of a series of episodes recorded live at the Illinois Public Safety Telecommunications Association conference. This was a hell of a show and I look forward to returning. Thank you to everyone for hosting the show and to those who stopped by to say hello, take pictures and especially to those who were guests on the podcast. This episode features Vanessa, supervisor with West Suburban consolidated dispatch center. In this episode Vanessa shares her 9-1-1 story and those that Read more [...]

A day in the life…A response…

I read the news today oh boy, about the OMB who denied again, and though the news was rather sad, well I just had to laugh… See…I could sing a song, write an angry letter or I could send a blanket tweet, but I’m not going to do that. Instead I am going to acknowledge the bigger picture here, which are the 9-1-1 call takers and dispatchers. Now, this isn’t the first time you were denied a reclassification. People fought for this and instead of waiting on the sidelines, many of you took Read more [...]

#IAM911 – The next step

I started the #IAM911 movement as something small, one voice, and I asked that everyone share their stories. Once you did, one voice became a worldwide shout from the Thin Gold Line. Because of your support and passion to show everyone what you do everyday, that you do more than answer the phone, the movement exploded. Since the beginning I have been working on pushing your stories to a bigger audience and I'm about ready to reveal the next step. It's an obvious one and people have asked since Read more [...]
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