Stories from the Trenches – I was there

A guest blog post by Kelli 911 Dispatcher & Within the Trenches Podcast Facebook Admin With the events in the news lately I’ve been taking a long look at what I do, and why I do it. Dispatching wasn’t my first choice, but helping people was. I spent 8 years as a firefighter. I’ve seen trauma, I’ve seen destruction, and I’ve seen death. None of it was easy, but none of it was as difficult as being a dispatcher. I’m burnt. I feel like that last hamburger on the tray at the cookout Read more [...]

Within the Trenches Ep 86

Hello everyone and welcome back to another episode of Within the Trenches. This will be the last episode in a series recorded at the 2015 Indiana NENA/APCO conference and expo a few weeks ago. I had a great time there and I hope everyone who was on the show or attended my class enjoyed it too. I met a lot of new people, visited with good friends and just had an all around good time. There is never a dull moment with the crew from Indiana. In this episode I got the chance to speak with Lindsey, Read more [...]

Within the Trenches Episode 4

Good evening folks! Within the Trenches is back with episode 4 and boy have we picked up some steam since the beginning. This week I had the chance to sit down with Barry County, an Emergency Medical Dispatcher (PSAP) & AeroMedical Service Controller from Dublin, Ireland. Yes, you read that right. Barry had some excellent stories that I'm sure you will enjoy and we talked about how I was confused in the beginning with his name. I originally received a message from him on his interest in the Read more [...]

Within The Trenches – The Bonds We Build

When you work somewhere for a long time it eventually feels like a second home. You build friendships, you laugh, you share stories and you bond. Hours and hours are spent with co-workers. So much time is spent with them that they become your second family. Everyone has his or her work family. This post is about mine. If you don’t already know from previous posts, I work as a 9-1-1 supervisor. What that means is that I not only do the duties of a 9-1-1 operator but I also oversee an entire team. In Read more [...]

Nerves of steel, voice of reason.

Good evening folks. It's been a while since I've written a post for "Within the Trenches". As you may know, I am a supervisor for a 911 center. I've taken many calls that you wouldn't believe and others that would make you cringe. The work my fellow co-workers and I do is accomplished by a level head, common sense, a stern voice, thick skin, and nerves of steel. It's not often that those who work in dispatch, or within the trenches as I call it, receive a lot of kudos. Now, it's not because we don't Read more [...]

Pour one for my homie.

*sigh* Well here we are Lex, the day before your last shift. I am writing this because I feel it is best to thank you this way and let others know what you mean to all of us at Central. But first I must say that it’s not going to be the same around dispatch. I, along with everyone else will be letting out a sigh as we go into work. Stories will be told and we will reflect on the past. It’s going to be hard. We have been through a lot together and we went from being co-workers to something Read more [...]

Within the Trenches

I have been holding back and it's time to let go. I have been posting on anything and everything and I am proud of what I have done but for some time now I have wanted to talk about what I do for a living. One day I will write a book about what I have been through but for now...this is the beginning. It is rather therapeutic to talk about what I have gone through and although some may frown upon what I am doing, I feel it is necessary to cope and move on. I have been dispatching for several years Read more [...]

Call of Duty

Call of Duty Taking a call can bring such fear; a yell, a scream, a gasp of one’s breath. The caller’s eyes shrink-wrapped with a tear, as she calls for a loved one near death. You have done all you can behind a phone, you comfort, listen and do what is best. The time has come you hear that moan; it is time for the loved one to rest. The sirens yell over the cries, this is my job; why I am here. I listen as a loved one dies, taking a call can bring such fear. Read more [...]
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