emergency

Within the Trenches Ep 62

Good afternoon and happy Friday! This episode will be the final episode from the Indiana NENA conference. It was an excellent time and I can’t wait for next year! In this episode I spoke with Jeanene and Kelsie, dispatchers with Vigo County Central Dispatch. This episode is as real as it gets. It’s a look at true stories as well as the humor that goes with the job. It’s not just about being great at what dispatchers do; it’s about the humor needed to make it through this very stressful job. Read more [...]

Within the Trenches Ep 61

Good afternoon and welcome back to another awesome episode of Within the Trenches. It has been a pretty busy week with the announcement of Indiana's statewide text-to-9-1-1 plan  but I now have time so I'm posting a brand new episode from Indiana's NENA conference. In this episode I spoke with Jessica, a dispatcher / CTO with Kosciusko 9-1-1 Communications. Jessica was honored during the opening ceremony with a few others where she received the Teamwork Award. Jessica shares how she got started Read more [...]

Within the Trenches Ep 60

Good afternoon and welcome back to another episode of Within the Trenches. This episode brings us closer to the end of my time at Indiana’s NENA conference. My time there was inspiring, educational and I can’t wait for next year. The stories covered have been amazing and today’s episode is right up there with the best of them. In this episode I had the chance to speak to Kimberly, a dispatcher/CTO with Jennings County 9-1-1, John, director with Jefferson County 9-1-1 and Nicole, Assistant Read more [...]

Within the Trenches Ep 59

Within the Trenches is back with episode 59! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Julie, Deputy Director with Bartholomew 9-1-1 Center and Claudia who is a dispatcher with Fayette County Communications. We share stories of messing up on the mic, burnout and how to deal with hitting a rough patch and renewing your love for dispatch. This is a must listen so check it out and share! As always you Read more [...]

Within the Trenches Ep 58

Within the Trenches is back with episode 58! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Amy, Amanda and Wendy, supervisors with Bartholomew County 9-1-1 Center. We look back at their start in 9-1-1, the classes they attended at the conference and we listened to a 9-1-1 tape that featured Wendy helping with the delivery of a baby girl. This is an episode you do not want to miss! Listen, share and as Read more [...]

Within the Trenches Ep 57

Within the Trenches is back with episode 57! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Heather and Kelly, dispatchers out of LaGrange County in Indiana and they received one of this years Team Work Awards. We look at how they got started in 9-1-1 and how they played a major part in a situation where a woman was taken hostage in Michigan and ended up in Indiana. The suspect was a prisoner who had escaped Read more [...]

Within the Trenches Ep 56

Within the Trenches is back with episode 56! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Sarah, Assistant 9-1-1 Director and Trina, a dispatcher with Kosciusko 9-1-1 Communications. We talked about how they both began their 9-1-1 careers as well as their experience with text and 9-1-1. Kosciusko 9-1-1 Communications is one of the testing sites for text to 9-1-1 and they have had much success with it. This Read more [...]

Within the Trenches Ep 55

Within the Trenches is back with episode 55! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Rob, Director of Vigo County Central Dispatch and North Central Regional Director of National NENA and Terri, Director of Fayette County Communications, NENA Central Region Vice President and Director of Indiana APCO. We took a trip down memory lane while laughing until our stomachs hurt and our eyes watered and stung. Read more [...]

Within the Trenches Ep 54

Hello and welcome back to another episode of Within the Trenches. I’m home from a fun filled week with the 9-1-1 community of the state of Indiana. I had an excellent time and I met a lot of new people. Thank you so much for making me feel at home. The support has been great and it has been an honor to help tell your stories. In this episode I sat down with Kevin Willett of Public Safety Training Consultants (PSTC) to talk about what he has been up to since we last spoke, his classes at this Read more [...]

Within the Trenches Ep 53

Hello everyone! Within the Trenches is back with episode 53 featuring Ed, the Director of Bartholomew County 9-1-1 Center and President of Indiana NENA. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode Ed shares his dispatch experience, switching from dispatch to being an on the road state trooper and eventually becoming the director at Bartholomew. This is just one of several episodes coming up this week from Read more [...]
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