05/14/13

The future looks bright!

It’s May 14, 2013 and I am now 32 years of age. It has been an interesting year. A month before my 31st birthday I began my Masters program for New Media Journalism. I have always had a passion to write, investigate and in the end tell a story. Although I had already completed a couple degrees in design I wanted to do something in journalism in order to give myself a well-rounded pallet of skills. During my Masters program I found a new passion in podcasting. It started as part of a class assignment Read more [...]
05/1/13

Within the Trenches Ep 18

Hello everyone! Whitney and I are back with an epic episode 18 of Within the Trenches. It has been about a month or so since Whit and I were together for an episode but we are back to hook you up with another excellent show. This week both Whitney and I have been battling some health issues but my minor cold and Whit's ear were unable to hold us back. On this episode we had the pleasure of interviewing none other than the very popular KMK of Diary of a Mad Dispatcher. KMK shared some awesome stories Read more [...]
04/25/13

Within the Trenches Bonus Ep3

Good afternoon everyone this is Ricardo and I am back with another bonus episode of Within the Trenches. Whitney and I had planned on doing an episode yesterday but after she worked for 14 hours, babysat, went to the doctor and came back for another four hours of work, she decided she should probably go home and sleep since she had not slept at all the entire day. I don't blame her a bit. I decided to go at it alone and in this episode I cover some good information on a class I took recently from Read more [...]
04/17/13

Within the Trenches Bonus Episode 2

Hello everyone, I am back this week with a quick bonus episode of Within the Trenches. In this episode I gave condolences on behalf of Whitney and the show for those who were involved in the Boston Marathon Bombing. Our thoughts and prayers go out to them and we salute emergency services and especially the 9-1-1 dispatchers. This week is National Public Safety Telecommunicators Week and although we didn't do a full episode we still wanted to honor one of our own. Deb Pallett has been recently Read more [...]
04/14/13

Within the Trenches at the Mini-C

The following are pictures that were taken at the Mini-C conference in Boca Raton Florida. This was an excellent experience and the show is going to continue to make more appearances at different conferences. Cheers!

(click any image to start slideshow)

04/10/13

Within the Trenches Episode 17

Hello everyone, I am back this week for episode 17 of Within the Trenches. This is the last of a series of episodes that were recorded at the Mini-C conference in Boca Raton Florida. In this episode I sat down with four of Palm Beach State College 9-1-1 Dispatch Academy's finest. The conversation I had with Lisa, Myrnett, Wayne and Kimberly was excellent and refreshing. Their insight and experience going through the academy brought me back to when I first started. My beginning wasn't as elaborate Read more [...]
04/8/13

Within the Trenches Episode 16

Good evening folks! I am back again with a new episode of Within the Trenches. This episode is a continuation of the series of episodes that I recorded this past week at the Mini-C conference in Boca Raton Florida. In this episode I had the privilege of speaking with Cheryl who works with Palm Beach County 9-1-1 Management and is a part-time 9-1-1 dispatcher. Cheryl was great to talk to and she finished off the interview with an excellent message for the public. It's something that everyone needs Read more [...]
04/5/13

Within the Trenches Episode 15

Good afternoon! This episode of Within the Trenches features Sabrina of West Palm Beach Dispatch Operations. We had an excellent conversation before recording and it was nice because we were able to get to know each other better. After only a few minutes of talking to her I felt as though we knew each other all our lives. This is a must listen episode that everyone can learn from. Make sure to check it out, share and as always, you can email the show at thejcast@thejabberlog.com.     Episode Read more [...]
04/4/13

Within the Trenches Episode 14

Good evening! Last week was rather busy with my root canal, 22 hour drive to Florida and graduation. I'm very happy to say that my family and I made it through everything with no problems, but last weeks episode had to be postponed. I'm still on vacation in Florida and just yesterday I had the privilege of attending the 4th Annual Mini-C conference in Boca Raton. I was initially invited by Tom of The Cool Kids of 9-1-1. He and I had been talking about promoting each others work and he mentioned Read more [...]
03/20/13

Within the Trenches Episode 13

Hello everyone! Whitney and I are back again this week with episode 13 of Within the Trenches. A few episodes back we spoke with Cheryl of Yakima, Washington and she was not only a dispatcher but she is part of her centers critical incident stress management (CISM) team. It was an interesting and informative show and since it went so well, we wanted to bring this week’s guest on to add to the topic of CISM. This week we spoke with Matt, operations manager of the communications center in Kent County. Read more [...]