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Within the Trenches

2018 National NENA/Month of June Sponsor

By Ricardo — 1 year ago
Once again I am excited to have Kim Turner, LLC. as a sponsor but this time for the National NENA conference as well as for the month of June. To learn more about Kim Turner, LLC. please read below and follow their links on social media. Kim Turner, LLC. – Our Mission Our mission is to provide immersive, relevant training and consulting for the next generation of public safety 911 professionals and organizations. Our Vision Gone are the days of mind-numbing Power Point® Read more [...]
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Within the Trenches Ep 140

By Ricardo — 2 years ago
Ep 140 features Ty, Director of Education with NENA and Lisa, Education Instructor for NENA. In this episode we follow Lisa through every rank in dispatch she held up and to the point that she left to become an instructor. Both Lisa and Ty share 9-1-1 stories from their career and let us in on what's new at NENA and their upcoming annual conference in San Antonio, Texas. This is a must listen so please check it out and share it. To learn more about the IAED and NENA follow the links below. Read more [...]
Jabber Log The JCast Within the Trenches

Within the Trenches Ep 116

By Ricardo — 3 years ago
Welcome back to another episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. A lot has happened in the past couple of weeks and instead of boring you with text on this post I would like for you to listen to this episode with guest Jamison, Director of Weakly County 9-1-1 & is the Emergency Management Director as well as an ENP and 2nd VP of NENA and share it on social media. In this episode we take a deep dive look at the reclassification issue. As Read more [...]
Jabber Log The JCast Within the Trenches

Within the Trenches Ep 112

By Ricardo — 3 years ago
Welcome to Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. Episode 112 features Jordon, a dispatcher and CTO out of Colorado and this episode is kind of a behind the scenes look at the voiceover work for the podcast. It’s a funny one and towards the end we talk about marijuana, Colorado’s legalization, edibles and how they pertain to 9-1-1. It was a funny episode to record and I hope you enjoy it. As always if you have any questions or you would like to Read more [...]
Jabber Log The JCast Within the Trenches

Opportunity – A guest blog post by Leslie Hennessee

By Ricardo — 3 years ago
Guest Blog Post Author - Leslie Hennessee Telecommunicator/CTO NewHanover, NC 1st recipient of the Within the Trenches Continuing Education Scholarship Let’s be honest. I’ve been pretty excited since I found out I’d won the Within the Trenches continuing education scholarship. I live in a coastal, college town so summer starts in March. With the weather getting warmer - the calls are getting crazier. This was a good opportunity to step away and reframe things. I left work Friday, June Read more [...]
Jabber Log The JCast Within the Trenches

Within the Trenches Ep 111

By Ricardo — 3 years ago
Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with the first recipient of the Within the Trenches Continuing Education Scholarship. Her name is Leslie, a Telecommunicator, CTO and 2016 recipient of the Mary Antley Telecommunicator of the Year Award. She dispatches out of New Hanover County in North Carolina and it was an honor to have her on the show. We recorded live from the Indiana Convention Center Read more [...]
Jabber Log The JCast Within the Trenches

Within the Trenches Ep 110

By Ricardo — 3 years ago
Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with dispatchers from Indiana with the code names of Maverick and Phoenix. We recorded live from the Indiana Convention Center for the 2016 National NENA Conference & Expo. This episode is sponsored by NENA and INdigital - A leader in Next-Gen Core Services. This episode is hilarious and I can't even start to explain the stories we told but it was a good Read more [...]
Jabber Log The JCast Within the Trenches

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By Ricardo — 3 years ago

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Jabber Log Within the Trenches

Within the Trenches Scholarship – 2016 National NENA Conference

By Ricardo — 3 years ago
For over 13 years I answered the call of those who needed help. I have listened to couples yell and swear at each other over the phone while their kids cried in the background, the heavy breathes of someone terrified that they will be found while hiding from an intruder and the sound of mourning as a loved one has taken their last breath. I have also listened to a frantic father as his wife gave birth to their child, the tears of joy as the Heimlich instructions I gave helped a mother dislodge hard Read more [...]
Jabber Log The JCast Within the Trenches

Within the Trenches Ep 94

By Ricardo — 4 years ago
Hello and welcome to episode 94 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver and this will be the last episode of a series of episodes that were recorded there. It was an excellent week of networking, learning, presenting and podcasting. In this episode I got the chance to speak with Jordon and Tiffany, dispatchers with Garfield County Emergency Communications Authority out of Colorado. This was a great episode Read more [...]
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