07/4/15

Within the Trenches Ep 91

Hello and welcome to episode 91 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In This episode I got the chance to sit down with show regular Rob “Big Mac” McMullen the newly elected 2nd VP of NENA, Ty Wooten, Education Director of NENA and Brian Tegtmeyer, who is an Education Advisory Board Member for NENA. This is an awesome episode! We Read more [...]
07/3/15

Within the Trenches Ep 90

Hello and welcome to episode 90 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In This episode I got the chance to sit down with Matt, Founder of Agency360 and sponsor of the show for the month of June. Matt shares his story from dispatch, to becoming a police officer and ultimately starting Agency360 to help the onboarding of new dispatchers Read more [...]
06/26/15

Within the Trenches Ep 89

Welcome back folks! This is episode 89 of Within the Trenches. In this episode I got to speak with guest regular Rob McMullen, director of Vigo County 911 out of Indiana and current North Central Region Director of NENA. We chat and listen to 9-1-1 calls including one on the late great American Dream Dusty Rhodes. We also share some information on our upcoming class at the National NENA Conference in Denver next week. It's called, "A Day In The Life of Text to 9-1-1." You don't want to miss it! If Read more [...]
05/1/15

Within the Trenches Ep 86

Hello everyone and welcome back to another episode of Within the Trenches. This will be the last episode in a series recorded at the 2015 Indiana NENA/APCO conference and expo a few weeks ago. I had a great time there and I hope everyone who was on the show or attended my class enjoyed it too. I met a lot of new people, visited with good friends and just had an all around good time. There is never a dull moment with the crew from Indiana. In this episode I got the chance to speak with Lindsey, Read more [...]
04/29/15

Vote for Rob McMullen, ENP for NENA 2nd Vice President – Part 2

I am Rob McMullen, ENP, your current North-Central Regional Director. Serving on the NENA Executive Board for the past two years has been an honor. I am pleased with the accomplishments of the association during my tenure on the board. Increasing membership and ENPs, creation of the TC Caucus and telecommunicator membership category, and attempting to standardize telecommunicator training are a few things that I think have really strengthened our great association. But there is more work to be done. Read more [...]
04/29/15

Vote for Rob McMullen, ENP for NENA 2nd Vice President – Part 1

Dear NENA member, I am Rob McMullen, ENP, and current North-Central Regional Director for NENA. I am seeking election to the position of NENA 2nd Vice President and would like the support or endorsement from you. Serving as a regional director has given me the experience to be a good leader for our industry in the position of NENA 2nd VP. I have learned a lot in my tenure on the Executive Board and look forward to taking on the new challenges this position will present. Like you, I began my Read more [...]
04/28/15

Within the Trenches Ep 85

Hello folks and welcome back to another excellent episode of Within the Trenches. This is the podcast where you will learn, laugh and understand what 911 dispatch is all about. The point of the show is to give a true experience and look into the lives of those behind the mic. They are the true first responders and the most important people you will never see. In doing this podcast I have made it my goal to help share their stories as well as some of mine. In this episode I sat down with show regular Read more [...]
04/27/15

Within the Trenches Ep 84

Good morning! The wait is finally over! I must admit that it was hard for me to hold off posting this episode until today. I wanted to post it so that all of you could enjoy this but I had to separate the episodes to make it last. So without any further ado, welcome to episode 84 – Don’t be nervous. You will get the title once you hear the episode. This episode was recorded during the 2015 Indiana APCO/NENA Conference during the week of April 15 – 17. In this episode I had the chance to Read more [...]
04/23/15

Within the Trenches Ep 83

Ahoy hoy! I’m back with episode 83 of Within the Trenches. This episode is part of a series of episodes I recorded at the 2015 Indiana NENA/APCO conference and expo. I had an excellent time there and this episode added to the fun. In this episode I finally and I mean finally got the chance to sit down with Ty Wooten, NENA Education Director who I have been trying to get on the show for almost a year now. We have been talking about it and talking about it but our schedules never matched up. Ty Read more [...]
06/23/14

Within the Trenches Ep 70

Welcome back to another excellent episode of Within the Trenches. The show has reached episode 70 and I have to admit that when I first created this show I didn’t think I would reach a number this high. I have enjoyed every moment of this and I will continue to do the show until the 9-1-1 stories run out. This is also going to be the last episode in the 2014 National NENA Conference series. In this episode I spoke with Stacy, a dispatcher with SERESA, a central dispatch for three cities within Read more [...]