05/5/17

Within the Trenches Ep 146

Today’s episode is a hard one. If you have followed the #IAM911 movement then you know that many of the stories told by the dispatchers who lived them are hard ones. There are some good ones but they are rare. Many 9-1-1 professionals have poured their hearts out for the movement and continue to do so. In doing this they have opened the eyes of millions to what they do every single time they answer a call. These professionals have also found a way to tell their stories, heal and find some sort Read more [...]
12/22/16

Within the Trenches Ep 126

Episode 126 is different from the rest. It's the introduction to Within the Trenches - Imagine Listening, an extension of the podcast featuring stories from the #IAM911 movement. What you are about to hear are true stories. While some have good outcomes, the majority are horrifying. A warning...if you suffer from PTSD or have suicidal tendencies this episode may be a trigger. LISTEN AT YOUR OWN RISK. This episode also touches on PTSD in 9-1-1 dispatch and a look at the dark humor that comes with Read more [...]
12/18/16

This Smile Hurts My Face

Guest blog post by Shae, 9-1-1 dispatcher out of central Indiana This smile hurts my face. I sit around the table for an early Christmas dinner, quietly wondering if anyone has noticed that my smile isn't real. I'm having trouble faking. Family and extended family are all talking at once and it's sensory overload. I excuse myself and sit in the living room with the kids, realizing I have more in common with them than anyone my age - we're both not interested in "grown up" talk. The houses, Read more [...]
04/26/15

Dispatcher Stress Coping Mechanisms and Therapies

After hosting Within the Trenches’ first conference appearance three years ago in Florida and sending about a dozen interviewees Ricardo’s way, I’ve luckily managed this whole time to stay away from the mic myself. Well, he has finally talked me into taking the baby step of being a guest blogger here to let you all know about the International Academies of Emergency Dispatch (IAED) Navigator 2015 Conference (http://www.emergencydispatch.org/NAVIGATOR/) this week in Las Vegas, Nevada, where Read more [...]
03/6/13

Within the Trenches Episode 11

Good afternoon everyone! Whitney and I are back with episode 11 of Within the Trenches. This week we spoke with Cheryl, a dispatcher and Critical Incident Stress Management, (CISM) team member with SunComm in Yakima, WA. This was an interesting episode because we were battling with the Internet, our friend and foe. We dealt with some issues over Skype and the audio was cutting in and out but after some good editing, you can't even tell that anything messed up. Despite the technical difficulties Read more [...]