Stressors in Emergency Dispatching: A Personal and Analytical Insight

  A guest blog by: Lloyd R. Brownell and Kristen Olaes of Dispatch Monkey The last few months of 2016, presented itself as a watershed moment in the world of Emergency Dispatch, within the United States. Americans and in fact, the world, had begun to realize that Emergency Dispatchers truly are, “The most important person that you will never see.” This was due in no small part, to APCO International and NENA pushing for the reclassification of emergency dispatchers from the “clerical” Read more [...]

Within the Trenches Ep 102

Welcome to episode 102 of the Within the Trenches Podcast, a podcast based on the experience of being a 911 dispatcher. The show is going strong and while stories are the main focus of the podcast, 911 companies and organizations are coming on the show to talk about what they are doing. The way I look at it is that if I can supply dispatchers with some free training through the podcast, why not? On episode 101 I spoke with Eddie of St. Louis County, Missouri and he shared his 911 story as well Read more [...]

Within the Trenches Ep 78

Good morning and welcome to episode 78 of Within the Trenches. It has been a while since episode 77 but I am back with a long list of guests. In my last episode I revisited some of my personal dispatch stories. If you haven't listened to it you need to check it out. I will be recording more of my personal stories soon. I also mentioned that the new Indiana NENA website was up and registration is open for the 2015 conference so make sure to sign up. The website address is Check them out, Read more [...]
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