01/17/17

Within the Trenches Ep 128

Imagine waking up on Saturday. The sky is blue and the sun is shining bright. You lean over to wake your husband. He doesn’t move. You turn him over and notice his lips are blue…you check him…no pulse. Your heart breaks…he’s gone. Now imagine you are 9-1-1, listening to the screams and wails of a wife who has lost her best friend and husband. She requests CPR instructions but you know it’s too late. This is what it’s like, Within the Trenches. In this episode we will visit the Read more [...]
10/11/16

Within the Trenches Ep 119

Welcome to episode 119 or 9-1-1 of Within the Trenches. In this episode I had the chance to speak with Brianna, deputy director with Benton County Office of Emergency Communications in Arkansas and show regular, Rob “Big Mac” McMullen, director of Vigo County out of Indiana and 1st VP of NENA. We recorded live from the Hilton in Columbus, Ohio for the NENA Standards and Best Practices Conference as well as the Critical Issues Forum. This episode was a lot of fun to record and we covered a lot Read more [...]
09/15/16

Within the Trenches Ep 117

Welcome back to another episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. Today is September 15th, 2016 and there are only 5 days left until the ability to submit a public comment closes. The #IAM911 movement has raised all kinds of awareness on the issue of reclassification for Public Safety Telecommunicators (PSTs) from "clerical" to "protective", but most of all the awareness of what PSTs go through on a day to day basis. The support from the Thin Gold Read more [...]
06/27/16

Within the Trenches Ep 112

Welcome to Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. Episode 112 features Jordon, a dispatcher and CTO out of Colorado and this episode is kind of a behind the scenes look at the voiceover work for the podcast. It’s a funny one and towards the end we talk about marijuana, Colorado’s legalization, edibles and how they pertain to 9-1-1. It was a funny episode to record and I hope you enjoy it. As always if you have any questions or you would like to Read more [...]
06/17/16

Within the Trenches Ep 111

Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with the first recipient of the Within the Trenches Continuing Education Scholarship. Her name is Leslie, a Telecommunicator, CTO and 2016 recipient of the Mary Antley Telecommunicator of the Year Award. She dispatches out of New Hanover County in North Carolina and it was an honor to have her on the show. We recorded live from the Indiana Convention Center Read more [...]
06/17/16

Within the Trenches Ep 110

Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with dispatchers from Indiana with the code names of Maverick and Phoenix. We recorded live from the Indiana Convention Center for the 2016 National NENA Conference & Expo. This episode is sponsored by NENA and INdigital - A leader in Next-Gen Core Services. This episode is hilarious and I can't even start to explain the stories we told but it was a good Read more [...]
06/1/16

Within the Trenches Ep 109

Within the Trenches is back with episode 109 and you don't want to miss this one. I got the chance to speak with three great individuals including Greg with Van Buren County 9-1-1 along with Jim and Dee Ann of the 9-1-1 Wellness Foundation. We had a great time recording this episode of the show but we also learned a lot. In this episode we shared several stories and Jim talked about his class at the 2016 Michigan NENA conference as well as what the foundation is currently working on for the national Read more [...]
05/29/16

Within the Trenches Ep 108

Good evening and welcome back to another episode of Within the Trenches. This past week I was in Lansing, Michigan for the 2016 Michigan NENA conference. It could not have gone any better. I got the chance to catch up with old friends and met a lot of new ones. It was great to see all of you and it was especially nice to see the crew from Van Buren County 9-1-1, Greg, Mike and Jennifer. It had been a while since I last saw them but we fell right back into it when we recorded this together. In Read more [...]
05/9/16

Within the Trenches Ep 107

Within the Trenches is back! Episode 107 is sponsored by INdigital - A leader in Next-Gen Core Services. In this episode I sat down with my brother Fernando to tell some personal stories that include a possible UFO sighting and a 9-1-1 tape of those sightings. A shoutout goes to OpenMinds - UFO News and Investigations for the short story and the audio. Also the Sons and Daughters of Dispatch decals are available for purchase so get yours while you can! Another shoutout goes to Heather of Absolute Read more [...]