Within the Trenches

Within the Trenches Ep 201

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 201 is a live audience episode and it was recorded on Mackinac Island, Michigan at the 2018 NENA/APCO conference. This is Open Mic, where we tell funny stories that come from 9-1-1. Enjoy and please share! Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web RapidSOS - Facebook | Twitter | Web | YouTube Episode topics – An April Fool's prank Read more [...]

Within the Trenches Ep 200

This is a live audience episode and it was recorded live on Mackinac Island, Michigan at the 2018 NENA/APCO conference. It all started at the Michigan NENA conference 5 years ago for this podcast. Much has happened since then. I am honored and blessed to be able to do this and share dispatch stories. They are the important ones that you don’t hear, but they are the ones that need to be heard. Since the time I started doing this, we have shared, we have healed and we have grown. As always, Read more [...]

Within the Trenches Ep 199

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 199 is an intro to an epic episode 200. Why an intro? Well, I want to give you a little taste of what you are going to hear. Episode 200 is a live audience episode of Imagine Listening. Enjoy... Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Reader's Digest Article - "Secrets a 911 Dispatcher won’t tell you" Episode topics – An intro to Read more [...]

Can you tell me what it’s like?

I recently sent someone an #IAM911 story. The person responded saying that the story was heart wrenching but they asked a question after that, "can you tell me what it’s like to be on the receiving end of these calls?" The following was my response. Imagine your brother has been dealing with a bad break up. You go to the bar and after a few drinks he tells you he wants to kill himself. You tell him to stop talking like that. It's not the end of the world. You head home and when you arrive Read more [...]

Within the Trenches Ep 198

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 198 features Marc, Operations Center Supervisor with Queensland Ambulance Service, Queensland, Australia. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Marc's 9-1-1 story A call that sticks with him Differences in calls from Australia vs the United States And more... As always if you have any comments, questions, Read more [...]

Within the Trenches Ep 197

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 197 features Michael, a police Lieutenant with the San Bernardino Police Department in California. This episode tells the story of the terrorist attack that took place on December 2nd, 2015, but from the side of those in the center and while Michael was in the field. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – San Bernardino Read more [...]

Within the Trenches Ep 196

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 196 features Samantha, dispatch supervisor with Fenton PD out of Michigan, past guest and Facebook podcast page admin. This episode revolves around 9-1-1 in the news. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Woman calls 9-1-1 for beer Bad! US man says he was shot by pet pooch Woman furiously sh*ts on floor of Time Read more [...]

Within the Trenches Ep 195

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 195 is a recap episode. In this episode I recap the last two conferences, upcoming sessions, giveaways and our month of May sponsor Kim Turner, LLC. Stay tuned for episode 196. This will be an episode you do not want to miss! Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Indiana NENA/APCO recap NAVIGATOR recap Upcoming Read more [...]

Within the Trenches Ep 194

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 194 features Lynn, Dispatch Supervisor with WestCom Emergency Communications, Iowa. This is the last episode recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Lynn's 9-1-1 story Catching the dispatch bug De-gloving Research Poster Forum And more As Read more [...]

Within the Trenches Ep 193

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 193 features Jim Marshall, Director of the 9-1-1 Training Institute and author of The Resilient 9-1-1 Professional. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Health and dispatch The Resilient 9-1-1 Professional And more As always if you Read more [...]
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