Within the Trenches

Within the Trenches Ep 138

Ep 138 features Christine, dispatch supervisor with Waukesha, Wisconsin and Drew, manager of EMS and flight communications of Columbia City, Indiana. In this episode we follow Christine and Drew as they reflect on their careers and how they got there. Stories are shared along with moments of clarity and realization that this job is not just a job but a life long career. This is a must listen so please check it out and share it. To learn more about the IAED follow the links below. As always if Read more [...]

Within the Trenches Ep 137

Ep 137 features Ethan, a dispatcher out of NC & Within the Trenches Continuing Education Scholarship Recipient & Daphanie, dispatcher and past guest out of FL and she is also one of the Within the Trenches Podcast Facebook Page Admins. In this episode we follow Ethan's journey into medical dispatching as well as stories from his career. As a first timer to the IAED's NAVIGATOR conference he touches on his experience and Daphanie lends some insight on the conference, networking and a few Read more [...]

Within the Trenches Ep 136

This is a special episode that you don't want to miss. In this episode my wife Rebecca joins me to chat about what it was like for her during my time working as a 9-1-1 dispatcher. Not many people know this but as a dispatcher you miss out on all kinds of family time. You will more than likely work days, nights, weekends, holiday's and some people work forced overtime. This episode is an #IAM911 story, but from the spouses side. As always if you have any comments, questions or you would like to Read more [...]

Within the Trenches Ep 135

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This is an episode you do not want to miss! No intro on this one. It’s a surprise guest. Please listen, enjoy and share!

Stressors in Emergency Dispatching: A Personal and Analytical Insight

  A guest blog by: Lloyd R. Brownell and Kristen Olaes of Dispatch Monkey The last few months of 2016, presented itself as a watershed moment in the world of Emergency Dispatch, within the United States. Americans and in fact, the world, had begun to realize that Emergency Dispatchers truly are, “The most important person that you will never see.” This was due in no small part, to APCO International and NENA pushing for the reclassification of emergency dispatchers from the “clerical” Read more [...]

Within the Trenches Ep 134

Episode 134 of Within the Trenches features Caroline Burau, 12 year 9-1-1 dispatch veteran and author of Answering 911: Life in the hot seat and Tell me exactly what happened. In this episode Caroline talks about how she got into dispatching, 9-1-1 calls that stuck with her, her inspiration for writing and much more! I also make an announcement that I have been holding back for some time and it's an amazing one. This episode is one you don't want to miss so please listen and share. Below you will Read more [...]

Within the Trenches Ep 133

Episode 133 of the podcast features Kaylyn, a 9-1-1 dispatcher & content creator out of Northern California. She is the creator of the popular YouTube channel Youmarriedme. In this episode Kaylyn shares her 9-1-1 story along with her inspiration for Youmarriedme. One of her stories left me speechless. It's a powerful one that you don't want to miss! Below you will find links to her social media outlets. As always if you have any comments, questions or you would like to be a guest on the show Read more [...]

Within the Trenches Ep 132

Within the Trenches is back with episode 132! After this website being down for almost a week it is back up and iTunes subscriptions are up and running again too. In this episode I spoke with Mary the Deputy Director of Macecom out of Washington State and also the author of a very popular article "Dispatch on the Brain" for The Journal through the IAED. We visit her personal 9-1-1 journey, calls she has taken and much more. This is a must listen! As always if you have any questions, comments Read more [...]

Within the Trenches Ep 131

Imagine you’re watching television, enjoying your day and a breaking news flash comes on. You see law enforcement in a shootout with two heavily armed men during a bank heist. You are shock at the sight of it. Now imagine you’re 911, experiencing this first-hand with your brothers and sisters who are there, giving their lives. You listen as they yell for assistance, and...“Shots fired!” Episode 131 - Imagine Listening features the stories of the #IAM911 movement. This episode also features Read more [...]

Rainy Days – A Guest Blog Post

Written by - Ryan Dedmon, M.A. Outreach Director, 911 Training Institute It’s raining in Southern California.  Again.  It has rained here 3 days a week for the last month, breaking only long enough for things to dry out before the next storm front rolls in.  It has rained more in the last month than it has the last 3 years.  I suppose that’s a good thing.  California has long suffered from a drought, but rain makes everything more miserable. We Californians love our sunshine Read more [...]
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