Within the Trenches

Within the Trenches is based off my experience as a 9-1-1 dispatcher. I worked in dispatch for almost 13 years and it was the most interesting job I ever had. I started this segment to let people know what it's like to be in this profession. The stories within this category involve all types of calls. The show is meant to be informative, humorous, serious and all around eye opening to the world of 9-1-1 dispatch. The idea for this started a long time ago and the video that started it all can be seen here. My co-host Whitney and I have interviewed dispatchers from all over the United States including other areas such as Australia, Canada and Ireland. We are always looking for dispatchers as well as 9-1-1 related companies to be guests on the show. We want to tell your story! If you are a dispatch center running a fundraiser and want to get the word out then we want to help. If you have a dispatcher who was chosen as dispatcher of the year then we want to interview them and share their story. The show can be heard on iTunes, Stitcher Radio and Soundcloud. The player above contains each episode for your convenience. I hope you enjoy this segment of The Jabber Log and if you have any questions or want to appear on the show, email us at wttpodcast@gmail.com. ***Also to find all episodes and articles of this section please click on the "categories" drop down list on the right side of the page and click Within the Trenches.***

21 comments on Within the Trenches

  1. DioneKirkendall says:

    Awsome hope to see more great job Allegan county

  2. jesswright says:

    Interesting podcast. I’ve dispatched for four years and agree with a lot of things that y’all talked about. Unfortunately in our dispatcher center we are the call taker the dispatcher and the person that CADs calls as well. Very stressful job but the satisfaction of helping people is totally worth it! Keep up the good work!

  3. mmkepler says:

    Hi from Seattle area,  Is there an archive of episodes?

  4. rmarti23 says:

    mmkepler  Hello there! If you click the button to the left of the heart on the Spreaker player above you can access every episode of the show. If you need anything else please let me know. Thanks for listening!

  5. mmkepler says:

    rmarti23 mmkepler Hello again, and thank you for creating this program of podcasts. They are now ONE tool in my personal toolbox to help me prepare for and understand the 911 call taker/dispatcher position for which I am applying. Finding 50 1 hour episodes to listen and learn from is a treasure trove for me. Thanks,

  6. valirie says:

    Help me my mom and dad is mack me talk pill up my but and I have not eat in 31 day and my mom and dad is doing could care and I am not in school at all
    Can you help me

  7. rmarti23 says:

    valirie if you need help you need to call 911 from your home. this is not a place to post emergencies.

  8. stevenejb says:

    Is there any way to download all of the episodes to listen offline? I tried iTunes, but there’s only #88-95 on there. rmarti23

  9. LeahHornacek says:

    National is up in the air for me, but I will be at Michigan NENA, and of course Boston! I’m so excited, and I just can’t hide it 😉

  10. JimMarshall1 says:

    Ricardo. I’m writing to say just how amazing your guests were on Episode 109. Wow! Where did you FIND THESE PEOPLE???
    Okay, now in all seriousness Mr. Martinez I must come to the point: speaking as one of those 109 guests, absolutely NOTHING of what we ACTUALLY  said was on that recording I just heard!  You must have digitally engineered a massive convo reconstruction. Your powers are frightening–like the audio recording/editing equivalent  of PhotoShop for Bad Guests or somethin’. I mean, you made us all sound funny (well, Greg was funny), thoughtful (well, Dee Ann was), even NICE sometimes (me–and that is really, really something). 

    From now on I will be an even bigger fan of “Within the Trenches”.

    Sincerely (well, let’s just say gratefully) Yours, 

    Jim M.

  11. GregDean says:

    JimMarshall1 Episode 109 was great, but have you heard episode 108???  That was killer!

  12. Holakaitlynh says:

    Why are all these people chewing gum?

  13. TiffanyLRCD says:

    9-1-1 Dispatchers DO NOT make enough money! I can’t believe what you go through. Obviously, I’m not a dispatcher, I learned about your podcast from the episode on Sword and Scale and have been binge listening ever since. I’m learning a lot of the Do’s and Don’ts from your podcast.

  14. Jamie N Sorensen says:

    I’ve been a dispatcher for 8 years. I just stumbled upon this podcast, and just listened to episode 1. I love it!! In so excited to keep listening! I’d love to help in any way I can.

    1. Ricardo says:

      Hi Jamie! I apologize for the delay. Thank you for listening and thank you for the support. Shoot me a message at wttpodcast@gmail.com and tell me a little more about yourself and your career. I would love to hear more. Cheers and happy National Public Safety Telecommunicators Week. 8)

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